Marketing Support Analyst

Harris Global Ltd
Covent Garden
13 Nov 2017
16 Nov 2017
Contract Type
Full Time

Marketing Support Analyst - Oracle Eloqua - Salesforce - Adobe

Harris Global are currently partnered with a global FTSE 100 organisation who are looking for a Marketing Support Analyst.

This is a great opportunity to work with an organisation with over 150 offices in more than 40 countries and employs 6500 staff globally, who offer an excellent benefits package as well as a competitive salary.

The successful Marketing Analyst will support internal marketing users on the effective use of marketing platforms to achieve business objectives.

Role Overview:

  • Provide onsite and remote support to business users in response to ?how to? queries
  • Ensure (new and existing) marketing users are effectively trained and confident in using marketing applications
  • Act in a pro-active manner as the link between marketing users and GE (Digital, Data and IT) support teams in relation to marketing applications

Main Duties & Responsibilities:

Tactical Support

  • Provide 1st level support to business users for the above-named Adobe and Oracle products
  • Provide 1st level support on data related enquiries
  • Escalate major incidents to appropriate parties in line with agreed processes and procedures
  • Effectively cascade Divisional strategy and initiatives in relation to marketing applications and process to business users

Business Support

  • Act as the first point of contact for ?how do I? enquiries from GE offices
  • Deliver new starter training for all marketing applications
  • Ensure marketing users are confident in the use of marketing applications including the delivery of refresher training
  • Proactively monitor incidents and requests to, in conjunction with the Digital Marketing Director and Digital Director, improve service levels, work flows and training materials
  • Assist business users in their communication with Digital, Data and IT support teams and escalate issues as appropriate
  • In conjunction with the Divisional Marketing Director, identify and communicate best practice in terms of delivering optimised web experiences, marketing automation campaigns and data-driven decision making

Essential Skills:

  • Experience of Eloqua, Salesforce, Adobe Analytics, Adobe Experience Manager
  • Exceptional communication skills demonstrating an ability to effectively communicate with both business teams and technical teams
  • Experience of email design and basic skills in HTML and CSS
  • Previous experience of working with web CMS platforms or marketing automation or analytics applications
  • Previous experience of working in a marketing function or directly with marketing users
  • Demonstrate analytical, logical thinking capability
  • Ability to operate in a high paced demanding environment
  • Ability to prioritise and handle incoming enquiries effectively

Marketing Support Analyst - Oracle Eloqua - Salesforce - Adobe

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