IT Helpdesk Analyst, IT Support, Service Desk Analyst

Fruition IT Resources Limited
£16000 - £18000 per annum
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
IT Helpdesk Analyst, 1st Line Support, Service Desk Analyst
Location: Wakefield
Salary: £16,000 - £18,000

Are you a Service Desk Analyst? Would you like to work in a close-knit team to provide IT support, for a business who are moving towards becoming solely digital? A wonderful opportunity has arisen to join a retail organisation who focus on moving towards AWS cloud solutions with great scope for progression and training.

You will have the opportunity to develop your skills in cloud technology, working on a large Azure project for a forward-thinking business.

If this sounds perfect for you, find out more today!

About the job

As part of a small IT support team, supported by your colleagues, team lead and Head of IT, it will be a hands-on role, where you will offer technical support services to customers including installation, troubleshooting, problem resolution and maintenance.

Your responsibility will be to provide 1st line support to customers. Being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible.

It will be expected that you log, prioritise and assign incidents in a timely manner, and escalate if necessary.

You will not only investigate queries, but also use and analyse these techniques in order to resolve queries. You will be confident in addressing these queries via various mediums such as face-to-face, over the phone or via email.

Experience we're looking for:
  • Experience working in a 1st line Microsoft support environment
  • Experience providing support to Desktop PCs, Laptops, Servers and Networks plus mobile devices and applications
  • Network Experience (TCP/IP, DNS and DHCP)
  • Understanding of Active Directory (AD) and Group Policy (GP)
  • Experience supporting Windows 7, Microsoft Office, XP and Outlook


Alongside the skills listed above, the ideal candidate would be a strong communicator who prides themselves on attention to detail, and is intent on providing excellent customer service.

It would be favoured if you are a self-motivated individual who is proactive and thrives under pressure.

Other attributes that would be great include a passion for technology, with the ability to pick up and retain information about new technology, alongside being able to problem-solve effectively.

If you are interested in applying for this role or have any further questions, please do not hesitate to contact me today on 0113 323 9741or feel free to email me at .
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