Tech Support Analyst

£30000.00 - £40000.00 pa
13 Nov 2017
16 Nov 2017
Contract Type
Full Time

Role - Technical Support Analyst

Location - Cheltenham

Competitive Salary & Benefits

Great opportunity within Capita Mortgage Software Solutions

About the role

The key purpose of this role is to build, maintain and support the applications infrastructure within CNSS. This includes test, training, DR and production environments. For production this also includes the provision of on-call support. Also to provide technical governance in relation to applications software delivered from delivery partners, both internal to Capita and external 3rd parties.

About Capita | Capita Mortgage Software Solutions

Capita Mortgage Software Solutions is a leading provider of mortgage origination and servicing software.

Our focus is on providing value-based solutions, enabling our clients to deliver the highest quality and most cost effective customer experience. Systems and processes are designed around our client's needs; so understanding how they work and how they think is at the heart of our culture. By working in this way we are able to create practical solutions that tackle challenges more efficiently. Ultimately providing the user with an integrated, end to end solution with straight through processing capability that operates seamlessly across all distribution channels.

What you will do:

  • Monitoring and technical support of CMSS applications and infrastructure

  • Application and infrastructure configuration for CMSS test and production environments

  • Creation and maintenance of information feeds to clients and third party services

  • Investigation of technology issues and support of the testing of the solutions

  • Participate in deployment of Windows-based production applications and associated prerequisites

  • Execute the controls that ensure production infrastructure and data access is controlled in line with Data Protection requirements

  • Maintain technical documentation (guidelines and processes) relating to complex applications infrastructures

  • Apply application s/w releases to environments in line with project delivery schedules

  • Provide technical support during testing and implementation of new releases of applications s/w

  • Perform technical governance of system releases delivered by external partners (Full and Patch)

  • Assist in taking new applications under Configuration Management control

  • Perform full system build and deployment from Escrow deposit in line with contractual agreements

Your experience will include:

  • WIndows Server 2000/2003/2008 (32 and 64 bit) administration and troubleshooting

  • Able to support customized third party application software for the Windows architecture and Web based environments

  • Able to support customized third party Java application software deployed within Java application servers

  • Experienced in troubleshooting applications running Microsoft Internet Information Services

  • Able to perform basic SQL operations against backend databases to assist in application monitoring, interfacing and end to end testing

  • Understands and follows code control principles

  • Good written/oral communication and interpersonal skills

  • Good documentation skills

  • Strong XML skills

  • Working knowledge of Microsoft Visual Studio / Visual Studio .NET

  • Demonstrable understanding of the Software Development lifecycle

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next:

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Listen | Create | Deliver

Follow Capita on twitter @capitacareers
Follow Capita on facebook @careersatcapita

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

This job was originally posted as