CCNP Network Support Engineer -Fareham, £250pd

Datacom Recruitment Limited
£225 - 260 per day
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
CCNP Network Support Engineer -Fareham, £250pd - 3 month contract

Datacom Recruitment is currently leading the search for an experienced CCNP Qualified 2nd Line Network Support Engineer to work for a global IT Managed Service provider based in Fareham.

You will be responsible for providing 2nd line technical services to their service customers of converged infrastructure technologies typically routing, switching, security, wireless and data centre products, in line with business standards and processes.

Skillset the Network Support Engineer must have:

- Cisco certified to Professional level (CCNP) or other vendor equivalent qualifications
- Strong Cisco ASA/ Meraki experience
- Comfortable with other network/firewall vendors (Palo Alto / Juniper)
- Effective time management skills & ability to prioritise workload
- Strong customer service, communication & interpersonal skills

Responsibilities of the Network Support Engineer:

- Utilising experience and evolving technical ability to bring about resolution of technical issues and queries from customers relating to the company portfolio
- Performing as an integral member of the Technical Support Team providing 24x7x365 service to Services customers
- Management of information relating to customer incidents or service requests, and the effective communication of progress of such events, to customers, colleagues and 3rd parties.
- To deal with customer requests in line with Service definitions and SLA's
- To work effectively and productively with all IT Services business units and 3rd parties to bring about timely resolution of technical issues

Candidates must be available to start within 1 weeks notice
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