1st Line Support Engineer

Head Resourcing
East Riding of Yorkshire
£18000 - £22000 per annum
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
1st Line Support Engineers
Salary: £22,000
Type: Permanent
About this job:
A rapidly growing Yorkshire based company is looking for two 1st Line Support Engineer to join their business on a permanent basis. A really exciting opportunity for a customer focussed individual who possesses excellent communication skills to build on your career.

*Recording of all Incidents/Requests in the database and responding to these within agreed Operational Level Agreements.
*Correctly prioritisation and categorisation of Incidents and Requests
*Application of incident and problem matching to restore service quickly by applying known error workarounds.
*Aid in diagnosing the cause of the incident through a structured process of investigation co-ordinating both internal and external support teams as necessary.
*Provide full incident closure details including root cause analysis
*Assume ownership of assigned incidents providing clear communication and notification as required to the business and other service disciplines.

*Knowledge of Active Directory, O365 Exchange, Windows 7/8/10, Server 2008.
*Experience in supporting nTier Environments
*Broad understanding of information systems and web technologies
*Ability to co-ordinate unsupervised, the support activities of internal and external support providers
*High level of customer service awareness with exemplary communication skills
*An analytical, trouble-shooting mindset, with a problem-solving personality
*Tenacity to go that extra mile to get the information it takes to understand a problem
*Take responsibility and ownership of all incidents and requests

This role will require you to work some weekend and bank holidays die to the rota patterns in place.

This is an urgent requirement, please apply today or send your CV to

This job was originally posted as www.cwjobs.co.uk/job/77604664