Onboarding consultant

The Access Group
13 Nov 2017
18 Nov 2017
Contract Type
Full Time
Access Recruitment Onboarding Consultant Access UK Ltd Access is a leading author of fully integrated business managementsoftware with solutions for HR, supply chain, professional services, notfor profit, and health and social care. More than 10,000 UK businessesand not-for-profit organisations use Access solutions to improve theirperformance, profitability and drive growth, unlocking their businesspotential through improved business insight. We have many high profile customers including Randstad, Blenheim Palace,Leicester Tigers, DHL, and Burts Potato Chips. Access has been named one of the best-performing technology companies inthe UK by MegaBuyte Top 50. Access has 1000+ employees across 17 officeswithin the UK, France and USA. Access Recruitment Access Recruitment is a fast moving and highly successful division ofAccess UK Ltd. Based in the Basingstoke Office and formally known asFirst Choice Software we specialise in a complete range of Softwaresolutions for the Recruitment Industry, based around our flag shipproduct brand RDB ProNet, from SaaS point solutions to Entreprisedeployments and Web Portals for businesses of all sizes. We integratewith an expanding portfolio of Access UK Ltd products ranging frombusiness intelligence to payroll and finance which we are constantlyexpanding. The division has an ambitious Hybrid platform strategy andyou'll be joining in times of growth, opportunity and change. Background As an Access Recruitment Onbarding Consultant - you will form part ofthe busy Access Recruitment Team and will be based in Basingstoke,reporting to the Recruitment Customer Success Lead as a part of theImplementation and Projects Team. The focus of the role is to provide aset up and onboarding capability with excellent quality as part of thebroader implementation team. The vast majority of the role will be delivered remotely to customersfrom the office and the role requires a drive to ensure each customerreceives excellent service, the ability to communicate professionallyand with authority, both internally and externally to instil confidenceamongst all stakeholders in a project, and an attention to detail. The Job - Overview In the role you will take ownership of the configuration, roll out andinitial user log on for basic level RDB Virtual Office and RDB Browserimplementations. You may also have involvement in larger ProjectManagement led projects as required. This will include both workingautomously on small, quick-start projects and working as part of abroader project team on larger projects. The role will include the following tasks with an RDB deployment: Initial Handovers from Sales for Onboarding level projects. Ownership of the Onboarding client process and tasks. Detailing steps and responsibilities for onboarding tasks to clients. Take the client through the steps for Onboarding Projects. Effective Diary Management using issue manager or cases as required. To deliver to completion all Onboarding level tasks. Tasks to include are: Virtual Office Set Up Database Set Up Booking User Training (open, closed & on-site) Data Imports Outlook and Files and Folders User Onboarding Handover to Support RDB Browser Set Up Database Set Up Booking User Training (open, closed & on-site) Data Imports Outlook and Files and Folders User Onboarding Handover to Support Providing Support for the Implementation Role Technical Support for the Projects, Dev Services and CSM teams as required. Learning new implementation tasks for new products and existing products to advance your skillset as required by the division such as: Insight BI Express Implementations RDB Web Suite Implementations Any new products produced for sale to the Divisions customers. Training and mentoring new Support and Services Personnel in Onboarding related activities Administration and set up of users, roles and teams for customers Remote initial log on guidance RDB Store, integration or Plug In installation and set ups as required. Go Live hand holding and technical support Training will be provided on the RDB Implementation Methodology and howto follow this process. Training and online content will also beavailable from team members and your manager. A desktop computer,screens, desk phone and other tools will be provided. The successfulcandidate will have an excellent customer facing telephone manner, atechnical mindset and and eye for detail and quality to ensure theonboarding work is of the best quality possible. Excellentinterpersonal skills and phone manner are also essential. Success in the role will be reported based upon utilisation andcompletion of successful onboarding projects and tasks along withcustomer feedback via onboarding NPS Surveys. The candidate is alsoexpected to complete activity sheets and other specific reports in atimely manner. How to succeed at the role You will need to have good knowledge of; MS Excel, MS SQL, WindowsServer and Active Directory, Recruitment Software and ideally one ormore commercial CRM systems. You are a fast learner, able to quicklyunderstand new systems and database structures, and able to deliver ahigh standard of work. You will need to work under time pressure, beable to prioritise your workload and manage your time effectively, haveattention to detail and be highly focused on quality and the customerexperience. We have a thriving environment where we work and play hard,deliver to a high standard and have fun. The Benefits Working within a fast paced environment with people who want to provide the best customer experience possible Benefits, Medical, great social scene, good holiday package Location: Basingstoke Skill requirements Good Excel and SQL Query Experience in a technical support or technical role Experience in a fast paced client facing role Consolidated reporting from multiple databases A passion for delivering high quality work and ownership of issues and customer requirements A drive to continually improve processes and systems The ability to plan, prioritise and work on several projects at once The ability to quickly learn aCloud CRM and other new applications and technologies including Dimensions, ASC and CommuniGator. The ability to work autonomously and as part of a team with effective communication skills, actual and virtual - provided by Dice ACTIVE DIRECTORY, BI, CRM, PROJECT MANAGEMENT, SAAS, SAP CRM, SQL, WINDOWS, WINDOWS SERVER