Helpdesk Engineer - Edinburgh City Centre

Recruitment Genius
16000 - 22000 per annum
12 Nov 2017
15 Nov 2017
Contract Type
Full Time
This IT Support company is looking for a new team member to help withthe growing business. This position will primarily based in theEdinburgh office. First and foremost an IT support engineer that will work within theirEdinburgh office, assisting with 1st and 2nd line support calls fromtheir business clients. Travel to client sites throughout Scotland,which might involve staying overnight occasionally. Answering calls fromtheir clients and keeping their Helpdesk System up to date.Communicating with clients in different ways appropriate to them,including phone and email. Managing multiple aspects of clients' IT Systems What are they actually looking for? Good customer service is essential, and Service/Retail experience is abonus with IT experience. Someone who can work on their own initiative,but still as part of the team. Ability to prioritise tasks. A range of practical IT skills arenecessary, but you must also have the ability to learn new ones. Someonewho has a passion for IT, whether it is through an IT related degree,system building or being the IT person in your family/friends! Skills desirable include: - Willingness to learn - Customer Service skills - Windows Environments - Networking skills including configuration of Firewalls or knowledgeof - DNS - Good knowledge of Office suites - Windows servers, and their components - Cloud-based solutions including Office 365 - Mobile devices - Linux/Mac experience is bonus - Full UK driving licence The salary they will offer is really down to the experience you have,along with the potential you can bring to the company. If you have nobusiness IT experience, but are willing to work hard and prove yourselfthen you must have a confident business manner. If you have lot of ITexperience, then they will expect you to deliver from day one, thereforeallowing the company to take on larger IT projects and customers. - provided by Dice CLOUD, DEGREE, DNS, FIREWALL, LINUX, MOBILE, WINDOWS