Senior Application Support Specialist

Recruiter
Krubera Group Ltd
Location
Luton
Salary
£50k - 55k per year + BENEFITS
Posted
13 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time

Senior Application Support Specialist - 2nd line Recovery Support - 3rd line technical support

My client is looking for a Senior Application Support Specialist that will be responsible for :

Troubleshooting Incidents

Providing pro-active 2nd & 3rd Line technical support

Identify, develop workarounds and/or fixes for deployment into Live.

Support implementation and deployment of new releases into Live.

Provide 24 * 7 * 365 technical support cover as part of an on-call/shift rota. Provide technical leadership to other members of the support team.

KEY DUTIES

  • Provide 2nd Line Triage Recovery Support (rotation basis)
  • Provide 3rd Line Technical Support
  • Follow internal and external support procedures.
  • Recover service either by workaround or root cause fix within SLA
  • Troubleshoot problems with the application working with development and test teams where/when required.

ESSENTIAL

  • Proven development experience on Java/JEE using frameworks such as Spring, Hibernate, webservices, REST
  • Excellent knowledge and experience with Oracle database
  • Knowledge of ISO20022 and ISO8583
  • Strong and proven experience of PL/SQL

This job was originally posted as www.jobsite.co.uk/job/959527354