Trade Support / Product Support / Application Support

Digitech Resourcing Ltd
From £40,000 to £50,000 per annum Plus Benefits
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
·The objective of this role is to support Trade products and initiatives primarily across order routing, connectivity and trading solutions.

·As a Product Specialist with visibility and familiarity of trading products and client base the role will provide Tier 2 support to diagnose issues and document required changes to the products for development.

·Communication and coordination between internal and external stakeholders will be key to this role ensuring that an appropriate level of prioritisation is used to keep the resolution of client issues on track and in line with client expectations.

Accountabilities & Deliverables

·Diagnose and troubleshoot complex trading related issues reported by clients.

·Provide analysis towards creating development items relating to client issues or new functionality required by clients

·Managing the defect process by working with Solutions Consultants, Product Managers and Developers to ensure that client requirements are met; communicating the outcomes with clients; and, following up with any changes required during the development, testing and implementation phases.

·Managing multiple client issues of differing scale simultaneously

·Building relationships with a range of internal and external stakeholders

·Keeping stakeholders abreast of issue status and related resolution details

·Some travel to London and other key client and other offices across the UK may be required from time to time

Key Relationships

·Account Management







Core Skills, Knowledge and Attributes

·Similarly experience with any order management and trading systems is preferred

·An understanding of financial markets and products with specific knowledge and experience in supporting trading technology is essential

·Knowledge of FIX Protocol (4.2 – 5.0sp2) and connectivity

·Ability to run SQL queries

·Excellent communication skills, both verbal and written

·Ability to analyse error/ information logs using applications such as wireshark and log insight

·Excellent organisational skills

·Ability to prioritise, delegate, respond to and follow-up issues in a timely and appropriate manner

·Be self-motivated and show initiative to liaise with clients on understanding their requirements

·Documentation skills across both business and technical requirements

·Analytical and problem-solving skills

·Self-motivated, pro-active – with a positive ‘can do’ attitude

·Attention to detail

·Commercially aware

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