Junior IT Service Desk Analyst

Southern Lights Ltd
Bristol (City Centre)
£16k - £20k pa
13 Nov 2017
16 Nov 2017
Contract Type
Full Time

Junior IT Service Desk Analyst - Bradley Stoke - Bristol - £16-20K

This is a great opportunity for someone with a passion for technology and wanting to gain commercial IT experience and training.

Working for a highly technical company based in Bradley Stoke, Bristol. This vacancy will suit someone with a qualification in IT looking for an industry breakthrough.

Working as part of the Service Desk Team, the Service Desk Analyst will act as a primary point of contact for customers using its products. The role requires real time problem analysis and resolution of Service Desk tickets of both a technical and non-technical nature to ensure that client's expectations are met and managed within the given SLA's. You will need to work well within a team environment, be organised with your tasks, demonstrate confidence when talking to clients and can relay updates clearly.

Key Responsibilities:

Efficient problem resolution of customer queries;

Ensure customer satisfaction through good communication;

Provide technical knowledge of products to the customers;

Testing as required to replicate reported issues;

Maintain and update, as required, product user guides;

Aid others in regard to the Release Management, Problem Management and Incident Management processes.

Personal skills and experience:

Customer/ Client focused.

IT Qualification or 6 months+ commercial experience in a similar Role.

Able to work well within a team.

Can work independently.


Problem solving.

Prioritization of issues.

Able to articulate well.

Conflict Management.


Proficient in Microsoft Word and Excel.

Previous knowledge of JIRA would be an advantage.

Key Words:

Junior - Apprentice - 1st Line - First Line - Service Desk - Helpdesk - IT Support - Analyst - Engineer - ICT - Incident - Tickets - Service - SLA - Technical Support - MS Office - Excel - Word

"Southern Lights Ltd act as an employment agency for the purposes of this advert"

For more information on the company and a detailed job specification please apply now.

This job was originally posted as www.jobsite.co.uk/job/959528251