Junior IT Service Desk Analyst

Recruiter
Southern Lights Ltd
Location
Bristol (City Centre)
Salary
£16k - £20k pa
Posted
13 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time

Junior IT Service Desk Analyst - Bradley Stoke - Bristol - £16-20K

This is a great opportunity for someone with a passion for technology and wanting to gain commercial IT experience and training.

Working for a highly technical company based in Bradley Stoke, Bristol. This vacancy will suit someone with a qualification in IT looking for an industry breakthrough.

Working as part of the Service Desk Team, the Service Desk Analyst will act as a primary point of contact for customers using its products. The role requires real time problem analysis and resolution of Service Desk tickets of both a technical and non-technical nature to ensure that client's expectations are met and managed within the given SLA's. You will need to work well within a team environment, be organised with your tasks, demonstrate confidence when talking to clients and can relay updates clearly.

Key Responsibilities:

Efficient problem resolution of customer queries;

Ensure customer satisfaction through good communication;

Provide technical knowledge of products to the customers;

Testing as required to replicate reported issues;

Maintain and update, as required, product user guides;

Aid others in regard to the Release Management, Problem Management and Incident Management processes.

Personal skills and experience:

Customer/ Client focused.

IT Qualification or 6 months+ commercial experience in a similar Role.

Able to work well within a team.

Can work independently.

Organised.

Problem solving.

Prioritization of issues.

Able to articulate well.

Conflict Management.

Adaptability.

Proficient in Microsoft Word and Excel.

Previous knowledge of JIRA would be an advantage.

Key Words:

Junior - Apprentice - 1st Line - First Line - Service Desk - Helpdesk - IT Support - Analyst - Engineer - ICT - Incident - Tickets - Service - SLA - Technical Support - MS Office - Excel - Word

"Southern Lights Ltd act as an employment agency for the purposes of this advert"

For more information on the company and a detailed job specification please apply now.


This job was originally posted as www.jobsite.co.uk/job/959528251