Junior IT Service Desk Analyst
Junior IT Service Desk Analyst - Bradley Stoke - Bristol - £16-20K
This is a great opportunity for someone with a passion for technology and wanting to gain commercial IT experience and training.
Working for a highly technical company based in Bradley Stoke, Bristol. This vacancy will suit someone with a qualification in IT looking for an industry breakthrough.
Working as part of the Service Desk Team, the Service Desk Analyst will act as a primary point of contact for customers using its products. The role requires real time problem analysis and resolution of Service Desk tickets of both a technical and non-technical nature to ensure that client's expectations are met and managed within the given SLA's. You will need to work well within a team environment, be organised with your tasks, demonstrate confidence when talking to clients and can relay updates clearly.
Efficient problem resolution of customer queries;
Ensure customer satisfaction through good communication;
Provide technical knowledge of products to the customers;
Testing as required to replicate reported issues;
Maintain and update, as required, product user guides;
Aid others in regard to the Release Management, Problem Management and Incident Management processes.
Personal skills and experience:
Customer/ Client focused.
IT Qualification or 6 months+ commercial experience in a similar Role.
Able to work well within a team.
Can work independently.
Prioritization of issues.
Able to articulate well.
Proficient in Microsoft Word and Excel.
Previous knowledge of JIRA would be an advantage.
Junior - Apprentice - 1st Line - First Line - Service Desk - Helpdesk - IT Support - Analyst - Engineer - ICT - Incident - Tickets - Service - SLA - Technical Support - MS Office - Excel - Word
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
For more information on the company and a detailed job specification please apply now.
This job was originally posted as www.jobsite.co.uk/job/959528251