IT Support Analyst

Recruiter
Latcom Ltd
Location
Birmingham
Salary
From £23,000 to £27,000 per annum
Posted
13 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time
Job Responsibilities

Provide 2nd line, hands-on and remote support for issues raised by staff and 1st line support ad-hocRaise incidents, service requests, changes and problemsTroubleshoot and resolve incidents, problems and service requests escalated from 1st line service desk staffSetup, deploy and maintain IT equipment using a standard imaging processGeneral IT administrationCheck backups are running correctly and rotate tapes on a weekly basisUser account and mailbox administration using Active Directory, Exchange Control Panel and Active role serverSkills Required

Minimum of 2 years experience in an IT Support role, providing 2nd line support Experience supporting; Windows 7/10, Office 365, Skype for Business, Active Directory/Group Policy, Exchange, iPhones/iPads, Anti-Virus software, TCP/IP, DHCP, DNS and VPN's. Any experience using; SCCM, Symantec, MS Lync,MobileIron, WiFi or PBX Telephony would be a bonus.
This job was originally posted as www.cwjobs.co.uk/job/77614641