IT Support Analyst

Latcom Ltd
From £23,000 to £27,000 per annum
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
Job Responsibilities

Provide 2nd line, hands-on and remote support for issues raised by staff and 1st line support ad-hocRaise incidents, service requests, changes and problemsTroubleshoot and resolve incidents, problems and service requests escalated from 1st line service desk staffSetup, deploy and maintain IT equipment using a standard imaging processGeneral IT administrationCheck backups are running correctly and rotate tapes on a weekly basisUser account and mailbox administration using Active Directory, Exchange Control Panel and Active role serverSkills Required

Minimum of 2 years experience in an IT Support role, providing 2nd line support Experience supporting; Windows 7/10, Office 365, Skype for Business, Active Directory/Group Policy, Exchange, iPhones/iPads, Anti-Virus software, TCP/IP, DHCP, DNS and VPN's. Any experience using; SCCM, Symantec, MS Lync,MobileIron, WiFi or PBX Telephony would be a bonus.
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