Communication & Reporting Manager

Oblix IT
London (East)
Up to £40,000 per annum Excellent Benefits
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
The Communication & Reporting Manager is responsible for the definition and analytic reporting of the Service Quality operational capability and performance metrics across all of key Strategic Partners through structured and defined performance & measurement KPI Metrics, ensuring demonstrable ITIL Service Management best practices are evident.
Key Responsibilities:The Communication and Reporting Manager works within the Technology – Service Quality Function and will report to the Head of Service Management.? Responsible for defining the overall operational Service Management Reporting Strategy on behalf of the Service Quality Function that demonstrates the operational capability & Services provided across both External and Internal Suppliers/Vendors to all levels up to Executive.? To establish core Service Management KPI’s that can be used to effectively demonstrate the operational capability of all services offered across relevant Service Level Management (SLM) methodology.? To develop and maintain relationships with stakeholders and business leads to define relevant Service Quality & Management reporting requirements.
Specialist Skills and Experience Required:? Previous experience of working within the Gaming sector (Digital online gaming and / or Retail sector) preferred, but not essential.? Good understanding of the ITIL Framework with experience in definition & management of SLM Reporting.? Experience in using ServiceNow ITSM Toolset, Dashboards & Reporting Building capabilities.? Previous experience in translating numbers into IT Operational insights.? Data analytics/reporting/build dashboards.? Strong Analytical, reporting & dashboarding skills? Strong planning and organisational skills? Takes ownership, problem solves and demonstrates a high level of accountability.? Excellent communication, influencing and interpersonal skills across a wide selection of stakeholders? Able to articulate data trends within reporting, into clear business language.? Ability to work independently or with a team and multi-task in a fast paced environment.? Self-starter with strong technical skills and ability to learn new technologies quickly.? Accuracy and Attention to detail.? Good influencing, facilitation & presentation skills? Ability to prioritise and adapt rapidly to changing business conditions? Detail focused but able to maintain progress? Ability to travel across all locations

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