Desktop Support Engineer

Claremont Consulting Limited
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
My client a global technology solutions and services organisation based in Cambridgeshire is looking for a desktop support engineer to join their team on a 6 month contract.

Pay rate between £140 - £150 per day.

Desktop support Technician role will be performing all client service actions that are delivered at the customer's desk. These include: Break Fix, DeskSide Support, IMAC's, etc.
Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment, low-to-moderate moderate troubleshooting of technical / software issues on desktop/notebook computer equipment.

This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.

*Basic hardware and software problem diagnosis
*Basic software usage advice and minor configuration changes
*Replacement of faulty computer components (mainly Desktops/Laptops/Monitors)
*Incident documentation
*Customer interaction
*Completion of service tasks by following agreed procedures
*Management of stocks of PC's and spare parts assigned to the technician
*Physical installation and / or de-installation of PC hardware

Experience & Skills
*2-4 years of relevant experience
*Strong knowledge of Windows operating system environment.
*Solid customer interaction skills.
*A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

*Excellent customer service skills
*My client's diagnosis tools
*My clients Laptop/Desktop hardware
*Knowledge of basic LAN network cable management
*General infrastructure understanding (networks, servers, AD etc.)
*Familiar with general usage Microsoft Office
*Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)

If you feel you are suitable for the above please send in your CV for immediate review.

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