Desktop Support Engineer

Recruiter
Claremont Consulting Limited
Location
Cambridge
Posted
13 Nov 2017
Closes
16 Nov 2017
Contract Type
Contract
Hours
Full Time
My client a global technology solutions and services organisation based in Cambridgeshire is looking for a desktop support engineer to join their team on a 6 month contract.

Pay rate between £140 - £150 per day.

Desktop support Technician role will be performing all client service actions that are delivered at the customer's desk. These include: Break Fix, DeskSide Support, IMAC's, etc.
Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment, low-to-moderate moderate troubleshooting of technical / software issues on desktop/notebook computer equipment.

This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.

Activities
*Basic hardware and software problem diagnosis
*Basic software usage advice and minor configuration changes
*Replacement of faulty computer components (mainly Desktops/Laptops/Monitors)
*Incident documentation
*Customer interaction
*Completion of service tasks by following agreed procedures
*Management of stocks of PC's and spare parts assigned to the technician
*Physical installation and / or de-installation of PC hardware

Experience & Skills
*2-4 years of relevant experience
*Strong knowledge of Windows operating system environment.
*Solid customer interaction skills.
*A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Knowledge
*Excellent customer service skills
*My client's diagnosis tools
*My clients Laptop/Desktop hardware
*Knowledge of basic LAN network cable management
*General infrastructure understanding (networks, servers, AD etc.)
*Familiar with general usage Microsoft Office
*Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)

If you feel you are suitable for the above please send in your CV for immediate review.


This job was originally posted as www.jobsite.co.uk/job/959524727