IT Service Desk role CCNA/ITIL/Networking/Telecoms Manchester

FT Select
Up to £23,000 per annum plus on call, bonus and benefits.
13 Nov 2017
16 Nov 2017
Contract Type
Full Time

Network / Cisco / Faults / Service Desk / Customer Service / Telecoms

IT Service Desk Technician required for our Manchester based telecoms customer.

Our client is a rapidly growing, technology based, provider of ISP/Telecommunication services to the UK business market. They value their people and provide many opportunities for their staff to develop and move on within the Company.

They are looking for the right person to join their fantastic team of experienced technicians who are committed to giving the best level of support to their Channel Partners.

You will be an excellent team player, be proactive and clear with customer communication, thrive in an environment where you are trusted to be work smart/work hard, without micro management, and be 100% focused on delivering excellent service using strong technical and diagnostic skills. All this is to enable you to help the team and the Company give 1st class level of support to their valued Channel.

If you do not have a background in telecommunications or networking, but have 2years IT Service Desk experience and a demonstrable knowledge or interest in telecoms or networking then we would like to talk to you. Our Customer will provide full training in all technical areas.

The core Operational hours the team covers are 8AM to 7PM Monday to Friday. Once sufficiently experienced a requirement to help cover our 24x7, 365 day operation is essential.

As well as full training and working in a relaxed but professional environment, the Company has some excellent benefits, and options for progression. They also know flexibility is important and is something they offer, as well as ask our team for, with the ability to home work and preferred shift patterns considered.

What we value in a candidate:

Professional but friendly approach with an excellent attitude.Good technical experience with a logical approach to diagnostics.Excellent Customer communication and listening skills, with clear language used.Ability to prioritise well based on customer need and customer impact. Attention to detail and good use of Systems and Tool provided.First time fix or prompt and proactive handling of cases.Working as part of a team to ensure we meet our commitments to service levels collectively, as well as an individual. Willingness to learn new skills and to share your own knowledge. Role Type: Permanent

Salary: £18K - £23K (depending upon experience) + bonus + oncall + company benefits

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