Help Desk / Technical Support Analyst - Leicestershire

VIQU Limited
£15k - 21k per year + excellent bonus
13 Nov 2017
16 Nov 2017
Contract Type
Full Time

Service Desk, Helpdesk, Windows, Active Directory, AD, Exchange, Desktop support, Helpdesk, Office 365, Citrix, 1st Line, 2nd Line

VIQU are currently recruiting for a Helpdesk Analyst to work for a nationally renowned and growing business, whose office is based in their Leicestershire office.

The main purpose of this position is to be the first point of contact for internal users, helping and fixing, where possible, technical issues around Windows, Active Directory and Office 365, as well as hardware support, to 600 users UK wide.

Main skills and experience needed for this role: -

  • To provide 1st line technical support queries received either by phone, e-mail or the Helpdesk system
  • To be a consistent point of contact for the business to report IT problems to
  • To take ownership of support problems and to be proactive when dealing with user issues
  • Customer Service skills and the use of a call logging system
  • Working knowledge of Windows 7, Office 2010, Server 2003, 2008 and 2012, Active Directory, Exchange
  • To manage the flow of support tickets using the Helpdesk system
  • To allocate more complex calls to the relevant IT team member
  • To provide timely updates to staff for existing tickets

This role offers a proven track record of progression and excellent training within the business. They are also offering an exciting and competitive package of up to £20,000 DOE + bonus + healthcare.

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Matthew Coombs, by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at 'VIQU IT Recruitment' on LinkedIn,and Twitter: @VIQU_UK

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