IT Support Engineer - Field based - Europe, UK and Ireland

Michael Page Technology
£30k - £40k pa + Bonus + Car Allowance
13 Nov 2017
15 Nov 2017
Contract Type
Full Time

Working as an IT Field Engineer and providing support to offices in Europe, UK and Ireland.

Client Details

Working for a global FMCG company who are based in the heart of Herfordshire. The role will be providing technical support to the UK, Ireland and Europe. The client will pay for all expenses.


IT Support Engineer - Field based - Europe, UK and Ireland:

  • To provide IT support & preventative maintenance for all UK based offices and sites
  • To manage helpdesk calls detailing progress on each task for both the end user and other team members.
  • Communicate with all relevant parties affected by any task in a timely, professional manner.
  • Ensure that IT issues & faults are properly reported to the IT team and resolved in the shortest possible time
  • Ensuring the smooth running of all IT & communications systems
  • Resolve complex hardware/software issues
  • Support Office 365, Exchange and SharePoint
  • Provide support for MS Office 2013 & 2016

Key Responsibilities

  • 1st & 2nd line Hands on IT Support and problem management
  • Windows Server, Windows 10, Active Directory, Office 365, Exchange Online and SharePoint
  • VMWare, Citrix and Hyper-V virtual systems
  • Networking skills (DNS,DHCP,TCP/IP, Firewalls, Switches, VPN, Wi-Fi)
  • Knowledge of voice platforms (Avaya VoIP, PBX, Skype for Business)
  • Excellent diagnostic and troubleshooting
  • Comfortable working with all levels of staff
  • Working with multiple suppliers and service providers


IT Support Engineer - Field based - Europe, UK and Ireland:

  • Experienced in working in an ITIL framework
  • Must have a driving licence
  • Must be able to work in UK, Europe and Ireland
  • Able to provide excellent Customer Service to users
  • Has worked on 1st,2nd and 3rd Line before
  • Able to commute to different offices

Job Offer

IT Support Engineer - Field based - Europe, UK and Ireland

£35,000 + £40,000 + £4,000 Car Allowance and Benefits

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