Regional Retail Manager
Role-The team leader and builder across a number of IQOS stores-A first class customer service provider-A knowledgeable expert in both the product and the retail environment-Empathetic to individual needs and aspirations of both customers and store staff-Ability to identify and nurture talent amongst the IQOS team-Lead by example-Excellent IT skills
Recruitment & Training:·Work with POD and PML to recruit all store team vacancies, actively participating in the recruitment of direct reports and any other key role in the retail structure·Plan and coordinate sales training sessions with Commercial Organisation Development team; ensure all new staff are effectively inducted and able to deliver to expectations within their first 3 months
People Management:·Set clear accountabilities and expectations ·Provide regular praise and improvement feedback to all team members ·Effectively manage and coach the store management team to deliver on expectations of the brand·Effectively support store managers to organise staff rotas, reconciliation of stock, cash, stock orders and shrinkage levels·Design development plans for high performers and for improvement development areas, ensuring development activity is aligned to business priorities. Action all agreed development plan activities.
Store operations:·Plan effective store visits and ensure all team members are briefed on daily targets, allocated responsibilities and rostered breaks by the Store Manager. ·Ensure clear communication and expectations are set to ensure Store Managers deliver on the housekeeping and presentation standards·Active participation in huddle meetings and implement regular meetings with Store Management to communicate PML and key stakeholder updates·Implement and enforce company regulations·Manage any escalated security concerns·Team adherence to Health and Safety Policies and Procedures ·Work with key stakeholders to manage store maintenance and improve overall effectiveness and efficiency of store operations
Performance Measures·Achievement of retail KPI’s·All direct reports have a clear understanding of retail plan and their accountabilities·Work with all Store Managers to identify opportunities to maximise performance as well as identify key areas of non-performance and specific actions to improve results·Quality and timeliness of information provided to PML Retail team and key stakeholders·Feedback is delivered on time and provide useful information to improve performance and customer service
This job was originally posted as www.retailchoice.com/job/77611857