Technical Support Manager

Recruiter
ARM
Location
Fareham
Salary
£50k - £60k pa
Posted
13 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time

Are you passionate about delivering exceptional customer satisfaction? Comfortable leading a Geographically-diverse IT Team?

If you would like the opportunity work for a global business, supporting both UK-based and remote sites across the world, to deliver an exceptional IT Service to the business, then we have a fantastic role available in Fareham, Hampshire.

Technical Support Manager - Fareham
Permanent position
Up-to £60,000

Are you passionate about delivering exceptional customer satisfaction? Comfortable leading a Geographically-diverse IT Team?

If you would like the opportunity work for a global business, supporting both UK-based and remote sites across the world, to deliver an exceptional IT Service to the business, then we have a fantastic role available in Fareham, Hampshire.

Who are they?
A global technology solutions provider, working to solve the world's toughest challenges in defence, intelligence, homeland security, civil and commercial markets.

Employing over 30,000 people worldwide, in Fareham they provide critical IT Support to global customers and internal business units.

What do they need?
An IT Support Manager to manage a small IT Team based in the UK and in remote offices in Europe and further afield.

You will be critical to the business in demonstrating the contribution that IT / technology can make to the business objectives, validating business needs and taking into account the opportunities afforded by technology developments.

What will I be doing?
Managing a small, but diverse and geographically-spread IT Team to achieve SLA's and improve customer satisfaction
Responsible for Workforce Planning
Financials and Budgeting for your area
Dealing with IT Contract suppliers

What will I bring?
An IT background, within an IT Company is key
A Service Management, Service Desk-type background would suit this position well
Ability to lead/manage a team of IT staff
Finance/Budget Management experience
Knowledge of Project/Programme Management
A willingness to travel - once per month to Europe, for 2-3 days at a time

Benefits
Pension, Healthcare, Life Assurance, Flexible Benefits, Flexible working (including a 9 day fortnight working pattern)

Salary
up-to £60,000

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.


This job was originally posted as www.jobsite.co.uk/job/959529413