Claims Advisor

£16250 - £17250 pa + Excellent Benefits
13 Nov 2017
15 Nov 2017
Contract Type
Full Time
RSA are a truly people centred business, providing peace of mind to individuals and families and protecting small businesses and large corporations from uncertainty.

Our customer claims advisors deliver outstanding service to each and every individual who contacts our centre based in Bowling Mill, Halifax.


Working within a busy team of up to 14 claims advisors, you will be:

* Responding to inbound telephone calls and emails from home insurance customers,
* First point of call for claims cases or queries.
* Assessing claims against relevant criteria and experience to identify actual or potential issues
* Proactively manage your customer's expectations in order to achieve 100% satisfaction


* You'll need to be a driven and motivated team player with a hardworking, can do attitude and a passion for delivering excellent customer service.
* You'll need lots of initiative, an affinity for problem solving as well as ability to remain calm under pressure.
* You will be able to organise and prioritise your workload effectively.
* Be an expert communicator who can relate well to customers and colleagues alike.
* Have a high level of enthusiasm and resilience

It doesn't matter if you've never worked in a contact Centre before, or even if you're straight out of education. We pride ourselves on delivering some of the best training out there. Just show us your dedication and passion for delighting customers.

Our most successful Customer Service Advisors are: Positive, Enthusiastic, Honest, Responsible, Committed, Helpful & Empathetic.


Our leading benefits package includes a starting salary between £16,250 - £17,250, 25 days holiday, Employer Pension contribution of 7.5% with a further max match of 2.5%, to give up to 10%, Life Assurance 10 times base salary, Bonus potential of 12.5% and an unfunded flexible benefits package including Childcare vouchers, Gymflex, Cycle to work scheme and retail vouchers plus many more.

Onsite you will find a staff restaurant, newsagents, coffee shop, local car parking & a sports and social club. We also free tea & coffee and excellent learning and development opportunities
We aim to provide every one of our employees with a great work-life balance and the opportunity to contribute to charity. We have a thriving community investment programme, volunteer weeks, social events, focus groups, and team outings.

Shift Pattern

Full Time work, 35 hours per week, annualised hours shift pattern between 8am-8pm Monday to Friday and Saturday 9-5pm

Help people live & enjoy life and click apply
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