Software IT Support Analyst - Career Kick Start Opportunity

Recruitment Revolution Limited
13 Nov 2017
17 Nov 2017
Contract Type
Full Time
Software IT Support Analyst - Career Kick Start Opportunity Leeds Competitive Salary Package ++ Were looking for eager and enthusiastic people to join our team ofsoftware support consultants. This is a career starting opportunity, soif youre passionate about customer service with a keen interest in ITthen this could be perfect for you ++ Our support services team has over 160 members, who work together toshare their wealth of knowledge with both each other and our customers,whilst supporting customers across the whole of the United Kingdom. Weare looking for people who are passionate about technology andincreasing their existing knowledge, whilst delivering exceptionalcustomer service. This is an opportunity to establish your career in acompany keen to support and develop every one of our people. About the role We want people who love their job, and this is really obvious in oursupport services team. The environment is made for people who reallywant to make a positive difference. In this role you will be the firstpoint of contact to all our customers, recording the issues they arehaving, diagnosing them and then trying to resolve them. If resolvingthem isn`t possible then you will need to escalate them. There isopportunity to increase your knowledge with on the job learningopportunities on tools such as SQL, Windows Server 2000/2003 etc. Thisrole is perfect for somebody with exceptional customer service skillsalongside a good understanding of IT that is looking to build a career.If youve already got SQL experience, we have other opportunities soplease still apply and wed be happy to talk to you in more detail! Our team You'll join a team that is a forward thinking, enthusiastic and hardworking. Our support analysts regularly get involved with social eventssuch as company backed charity events. Who you are We want to make sure you are set for success, this isn't all about yourskills and that is why we would love to talk to you even if perhaps youdon`t fit all of the below. + customer service experience + contact centre, service desk or application support experience + excellent written and verbal communication skills + understanding of ITIL foundation Who we are We work in every major healthcare setting, providing technology,information and health screening. Committed to supporting longerhealthier lives for everyone, we aim to work with 75% of the UK`shealthcare professionals by 2020 - from connecting care providers withtheir patients, to making sure every clinician has the information theyneed to deliver the best patient care. If you think you have the skills we`re looking for to strengthen ourteam we`d love to hear from you so press that apply button now! You may have worked in the following capacities: Service Desk Support Agent, Graduate IT Support Technician, Junior ITTechnician, Customer Support Representative, Customer Service Advisor,Trainee IT Support, Customer Care Advisor, Software Support, ServiceDesk Help Advisor, Helpdesk Agent, 1st Line Support Technician. Interested? Just Apply Below... ...But first a little formality. By applying you implicitly consent tous processing & passing your application to our client for reviewfor this vacancy only. If your skills match the role you will hear backfrom us within 2 business days. If you have any pre-applicationquestions please email team [at] quoting thejob title & ref. Good luck, Team RR. - provided by Dice ITIL, SERVICE DESK SUPPORT, SQL, WINDOWS, WINDOWS SERVER