Junior Application Support Engineer

Recruiter
Spectrum IT Recruitment Ltd
Location
Poole
Salary
£18000 per annum + Benefits
Posted
13 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time
Junior Application Support Engineer - Poole - £18,000





Our client is an award-winning communications management software house and they are looking for a junior support engineer to join their experienced team. As a support engineer you will be required to provide customers with efficient application support service either by telephone, remote access or email.





Skills and Experience:
  • Ability to learn applications and communicate instructions to customers.
  • Strong customer service focus
  • Experience of Microsoft operating systems
  • Ability to work accurately and methodically, with keen attention to detail
  • Good written and verbal communication skills, especially in telephone techniques
  • Experience in working with processes and procedures
  • Strong computer and IT Skills
  • Experience of working in a customer focussed support desk or call centre environment






Responsibilities
  • Answering inbound calls and logging new support cases in Salesforce.
  • Providing customers with support in using Oak's applications.
  • Assigning and raising cases to the Tier 2 engineers.
  • Setting up remote access via LogMeIn.
  • Installing software updates.
  • Chasing customers with outstanding cases.
  • Providing cover for other members of helpdesk team when required.
  • Continually developing skills and knowledge of products.




The ideal candidate will have the following characteristics:
  • A confident and friendly personality,
  • Technically minded;
  • Likes communicating with customers;
  • A self-starter, and can work well with minimal supervision;
  • Motivated by achieving results.






If you feel you have the skills and experience for this opportunity please contact Oliver Wilson on 02380 765 287 or email
This job was originally posted as www.cwjobs.co.uk/job/77617368