1st / 2nd Line Technical Support Engineer, Windows, Outlook365

Applause IT Innovation
Lyme Green
18000 - 23000 per annum + +Bens
13 Nov 2017
15 Nov 2017
Contract Type
Full Time
1st - 2nd Line Technical Support Engineer, Windows, Outlook365 Macclesfield, Cheshire (Commutable via Buxton, Leek, Congleton, Knutsford, Wilmslow and Stockport) To 23K + Bens This is an exciting and challenging opportunity for person with good recent experience in a similar 1st-2nd line IT support role to join a busy and expanding technical services department. A good understanding of Microsoft servers, client operating systems, MS office applications, networking skills, hardware / software troubleshooting etc. is required. Good opportunities exist to work towards 2nd line skills in this role with paid certification as they are a MS Gold Partner. Desired Skills & Experience (as many as possible but not necessarily all): Windows Server 2000 and above Windows Client OS XP and above Microsoft Office products 2000 to 2013 Microsoft Office 365 (1 year + experience preferred) Exposure to Microsoft Share Point Microsoft Exchange OS Image Deployment Hardware and software fault diagnosis DHCP / DNS IP addressing / routing Network Devices (Printers, Routers, Access Points) Driving licence required This is a role that involves dealing with my client's customers on a day to day basis. Therefore outstanding customer service and communication skills in English are essential! Role and Responsibilities: Responding to phone calls and logging cases within agreed SLA's Liaising with customers effectively and courteously when working on support cases Maintaining relevant technical qualifications Operating within specified metrics as set by the operations manager Site attendance as and when required Monitoring and responding to alerts raised by our network management system Supporting other engineers on projects if required Benefits on offer include: Company laptop and phone Free on-site parking Paid for MS exams 45p per mile allowance for business miles Modern open plan office with Xbox etc. in break area Flat management structure (direct contact with directors, no separate offices) Please send CV now and call Tim Morris on 07739716815 to find out more 1st - 2nd Line Technical Support Engineer, Windows, Outlook365 Macclesfield, Cheshire To 23K + Bens - provided by Dice DHCP, DNS, MICROSOFT, SLA, WINDOWS, WINDOWS SERVER