2nd Line Support Engineer

Recruiter
Computerworld Personnel Ltd
Location
Cheltenham
Salary
£24000 - £26000 per annum
Posted
13 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time
IT Support Technician - 2nd line - £24,000 - £26,000 - Windows - Support - Hardware - Software - Networks - North Bristol

An exciting opportunity has arisen to join a well-known and rapidly expanding organisation as an IT Support Technician. The organisation have a hugely supportive culture, and their continued growth brings with it fantastic progression opportunities.
The role involves the general support of the IT systems of a wide and varied selection of external customers. You would be involved in a variety of different stages of the project lifecycle, from installations through to updates, fixing network issues, and first and second line customer support. No two days are the same, and you therefore need to be versatile and adaptable in your approach to different tasks. A passion for IT and aptitude for learning is a must. You will gain hands-on experience quickly, in multiple areas of IT Support.

As a member of the IT Support team you will be:

- Supporting internal and external systems
- Working on the configuration, installation and support of organisational networks, email, intranet and web systems
- Maintaining various areas of hardware and software; Desktops, peripherals, servers etc.
- Administering daily back-ups, logs and reports. Including the monitoring of PC performance
- Testing new software and hardware platforms, before rollout, accounting for any possible issues
- Documenting errors, failures and hardware removals accurately and in a timely fashion
- Keeping up to date with the world of IT, possibly using your knowledge to implement new ideas and strategies
- Working in predominantly Microsoft environments

As a member of the IT Support Team you will have:

- Excellent customer service skills both face to face and phone calls
- Experience mentoring junior members of staff
- Experience of Infrastructure (VMware, Hyper-V, Active Directory, Windows Server)
- Experience of Networking (Cisco, Dell switches, routers etc.) will be beneficial

This is a fantastic opportunity for an IT Engineer with strong experience of 1st and 2nd Line support to expand their knowledge and experience in a wide range of different customer environments. You would be joining a highly successful business at a key stage of their growth, and you would be working in a highly supportive and collaborative environment.

This is an urgent requirement, so please apply early to avoid disappointment!!

This job was originally posted as www.cwjobs.co.uk/job/77601131