Service Desk Analyst-IT,Helpdesk,Windows,AD

Modis International
London (Greater)
£26000 - £30000 per annum + Benefits
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
Service Desk Analyst-IT Support jobs, Help desk jobs, IT Help desk, Help desk, 1st line, 2nd line, 3rd line, Technical Support, IT, PC, Laptop, Desktop Support, Hardware Support, Software Support, Tablet, Mobile, Blackberry, Android, Microsoft, Windows Servers, Windows, Exchange, AD, Active Directory, ticketing system, Service Desk, Citrix, LAN/WAN, Network, Switching, Financial Services £26k-£30k + Benefits.

Fantastic opportunity to join an established financial services organisation with a global presence. They are seeking a Service Desk Analyst to join their small team delivering exceptional user experience & customer service. You will be passionate about technology and an exceptional communicator. I am looking for someone calm under pressure, able to make decisions and taking responsibility. Now is an exciting time to join them, there as they are experiencing growth.

This job will suit a Service Desk Analyst who has experience working across all levels of support. Supporting colleagues across the UK and global business working with Windows, Active Directory & Exchange. You will be very professional and structured in your approach. Responsibilities include;
  • Resolving issues and tickets - providing first class customer service
  • Record, track, and report on all incidents - retain ownership end-to-en
  • Educating customers and minimising repeat requests
  • Set up, tests, and manage VC/UC/AV office equipment
  • Support-Desktops, Laptops, Hardware, Software, Android, Mobile, Tablets, AV/UC and equipment
  • Contribute to the documentation of incidents, processes & procedures
  • Assist with Projects, Initiatives and Programs

The majority of your focus will be 1st-2nd line, but it is important that you are adaptable irrespective of level. I am looking for a Service Desk Analyst with a strong blend of the following;
  • LAN/WAN, PC, Hardware, Android/iOS/Blackberry,Active Directory, Microsoft Systems,Windows,Citrix,Internet Explorer
  • Ability to work independently, flexible approach,able to manage own work load & deliver to deadlines
  • Previous experience of "hands-on" Service Desk or Desktop Support in a Windows environment
  • Excellent problem and decision making skills
  • Open to changing priorities & able to multitask.
  • Strong communication skills - both written and verbal
  • Able to work out of hours (infrequent)
  • Desirable; BA/BSC degree in Technology and/or Business, ITIL Foundation, MCP, MCSA, ServiceNow

Excellent starting salary £26k-£30k + Benefits. Send CV for immediate consideration to
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