IT Support Engineer

United Kingdom
12 Nov 2017
15 Nov 2017
Contract Type
Full Time
Our client is a world famous football club based in North London. Off the pitch, the Club has a strong and successful business model centered around building a platform for long-term success, which will include a new world-class stadium opening in 2018. Reporting in to the IT Service Desk Manager, the successful candidate will be bright, enthusiastic, have basic IT 1ST LINE skills and be able to work as a teamplayer. This is a fantastic opportunity for A 1ST LINE ENGINEER to build a successful career in IT. Purpose of Role: To deliver excellent customer service in providing first line support to the Company's IT and Telecoms systems and users. To provide support for main business applications. Role Behaving as an ambassador of the IT Department at all times. Supporting a wide variety of internal and external end-user software and hardware (computer systems, audio-visual and telecoms systems). Primarily 1st line support when necessary. Using Footprints Service Desk software to effectively manage all support requests. Taking complete ownership of and resolving all notified support issues, promptly, courteously and professionally to agreed service levels (SLAs). Keeping end-users fully informed during and at resolution, leaving them assured they are receiving the best attention. Escalating problems appropriately where necessary to 2nd & 3rd line support. Maintaining support function documentation. Ensuring all installations and support resolutions are thoroughly checked and tested before commissioning. Effectively communicating with internal customers in respect of support issues. Maintaining an accurate inventory of all IT hardware, plus software and network configurations. Contributing to specification and procuring of new hardware and software. Monitoring and optimising network, desktop and application performance. Ensuring that new employees are set up, logged, and have the required equipment, software and basic training. Ensuring that staff leavers are logged, their equipment is removed and documents/emails appropriately archived. Maintaining users and computers in AD. Assist in office relocations (IT equipment). Leaving the support function in such a state that it could easily be picked up by colleagues during absence. Keeping the work area and support office clean and tidy, with items organised, labelled and stored appropriately. Technical Requirements: Good Microsoft Windows and Apple Mac skills and ability to set up and install workstations and laptops plus correctly diagnose faults in hardware and software. Ability to provision, maintain and support smartphones and tablets. Software literacy with Microsoft applications and company specific applications including remote control tools, anti-virus and other key components of user's desktop environment, basic cabling skills and network fault tracing and testing. Ability to set up printers, diagnose printer faults and rectify paper jams and errors. Basis understanding of VOIP telephony infrastructure. Basic understanding of Video Conferencing and Audio Conferencing systems. Hours: normally 35hrs worked flexibly between 09:30 and 17:30hrs, Monday - Friday plus out of hours helpdesk support on agreed rota subject to overtime payment as agreed. - provided by Dice MICROSOFT, VOIP, WINDOWS