Trainer - Law firm, BigHand, Microsoft

Information Technology Services
London (Greater)
£40k - 48k per year + Benefits
13 Nov 2017
16 Nov 2017
Contract Type
Full Time

Trainer - Law firm, BigHand, Microsoft

Respected International Law Firm seeking an IT Trainer to join their London IT team and support their 1200 users. This is an integral role for the firm where you will provide full lifecycle training, not only in IT, but also on skills that will benefit the firm across the user base; training all levels of staff to partners and fee earners etc. You will be responsible for mentoring users in the high pressured enviornment seeking to get the best out of their systems.


  • Proven and demonstrable experience as an IT Trainer / Systems Mentor, working in a pragmatic fashion and displaying impeccable customer skills
  • Experience of Laserforms
  • Deep knowledge of Microsoft Windows 8.1
  • Experience of the BigHand Digital Dictation System
  • Mimecast, iOS, Android, Windows Phone
  • Knowledge and experience of training Bespoke Business Systems
  • Experience using a Practice Management System

Working to ensure consistent delivery of training and improved use of systems across all service lines, key responsibilities will include:

  • Mentoring on systems, applications and devices, including bespoke software, to ensure best practice use of systems and devices
  • Performing full lifecycle training including TNA, Course Design, Delivery and Review
  • Designing and Creating QRGs, Video Casts, E-Learning, and traditional courseware
  • Providing feedback, reports and statistics relating to all training and skills transfer
  • Performing training needs analysis and follow-up across all areas of the firm
  • Regular floor-walking and training sessions
  • Work with other departmental heads to provide relevant training to their respective team members

This is an exciting opportunity to do full life-cycle training. The ideal candidate will have at least 2 years' training experience within a professional services environment, be able to hit the ground running and demonstrate strong communication/presentation skills.

Trainer - Law firm, BigHand, Microsoft

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