2nd and 3rd Line Support - Plymouth- 6 month contract

Transition Partners
13 Nov 2017
18 Nov 2017
Contract Type
Full Time
2nd and 3rd Line Support - Plymouth- 6 month contract Our well-known branded client is urgently recruiting for a 2nd and 3rd Line Support Engineer with helpdesk support experience in Plymouth for a 6 month contract. Background The IT team is responsible for delivering a world class service and support function which delivers value to its customers by facilitating business outcomes. Key Responsibilities: Reporting to the Head of IT (based in North Yorkshire), the key responsibilities and duties will include:- Supporting windows 7/10, Active Directory, exchange, MS Office 2010 and later version Resolving incidents and service requests within service level targets Providing 2nd/3rd line support to the office, understanding all aspects of problems and delivering root cause resolution Travelling to other sites, may be required Candidates should demonstrate and possess: Experience in the support of desktops, working in an ITIL environment Server and network experience, would be an advantage Experience of building laptops and desktops, including rolling out software, re-imaging and managing user data migration Be an effective team worker, with the ability to work independently when required Have the ability to communicate effectively with people at all levels Able to cope with pressured situations and adhering to deadlines Have effective communication and time management skills Flexibility to actively support all on-call requirements Candidates should hold the following qualifications: Experience in desktop support. Windows Server and CCNA (or equivalent) would be desirable Please apply ASAP for initial consideration. 150 to 195 a day - some flex for the right candidate - provided by Dice ACTIVE DIRECTORY, CCNA, ITIL, MIGRATION, WINDOWS, WINDOWS 7, WINDOWS SERVER