Software Support Specialist

Recruitment Genius
Whittington Hurst
13 Nov 2017
18 Nov 2017
Contract Type
Full Time
This company is seeking a high-energy, team oriented Support Specialistto provide technical support to their customers. The Software SupportSpecialist will work directly with customers to troubleshoot, installand configure the various software modules and will report to theTechnical Support Manager. This Support Specialist role is the perfectopportunity for an established support technician looking to expandtheir career in technology, you'll learn diverse software programs,technical support processes, and know each day that your work helpsbusinesses around the globe be successful. Who they are At this company,everything they do is geared around helping their customers to run theirbusinesses as efficiently as possible, whilst enabling them to fulfiltheir customer expectations. Their customers rely on them to providesuperior levels of control, throughout their businesses, that deliver areal-time understanding of what's going on. By working with them, andthrough the use of their specialist software, they can make informed,effective decisions and fine tune their operations in real-time. Whatyou'll do - Provide world-class technical support via telephone, emailand chat for their customers - Troubleshoot complex issues with use ofremote support software - Learn from customer interactions to helpinnovate customer experience improvements with better software andsupport tools - Develop best practices, tips and training scripts forcustomers on proper use of our programs - Communicate user challengesand software updates across multiple teams including the developmentteam for tracking resolution - Input all technical issues into bugtracking software to be addressed by appropriate teams - Assist withQuality Assurance testing - Opportunity to work on additional projectsas necessitated by the Support team What you'll need - Operatingknowledge of SQL Databases and Querying language essential - Desire tolearn new technology quickly and contribute to a fast-paced technologyteam - 2-3 years of combined customer service and software experience -Working knowledge of Windows OS - Strong written and verbalcommunication skills - Strong interpersonal and customer service skills- Experience working with Helpdesk ticketing software a plus -Experience with software applications (bespoke, food industry a bonus)Why this company? This company offers competitive pay & annualbonuses along with a range of other benefits including Gym memberships,pensions and more. Most of all, SI offers a dynamic, fun, and fast-pacedwork environment, filled with hard working, loyal and happy co-workers. - provided by Dice SQL, WINDOWS