German-Speaking 1st/2nd Line Support

Jumar Solutions Ltd
United Kingdom
12 Nov 2017
17 Nov 2017
Contract Type
Full Time
A German-speaking 1st/2nd Line Support Engineer is required to join a globally recognised organisation based in Manchester, providing technical support to internal users across the UK and Europe.Role Responsibilities Provide 1st & 2nd line technical support to the business via phone, walk-ups, email and a ticket management platform. Requests managed for European customers as well as offering support to global customers when calls are routed from the US help desk team. Escalation of incidents to European 2nd & 3rd line support staff team members. Ticket management and ownership with root cause analysis when appropriate. Provide 1st line support for Enterprise applications including Oracle, Agile, Siebel and QlikView escalating incidents and liaising with third party support where appropriate. Adherence to Service Level Agreement time lines and requirements.Your Experience Fluent or advanced level communication in written and spoken German. Typically requires a Degree in Computing or related field + relevant time earning industry experience OR relevant time earning industry experience through formal training via apprenticeship scheme or similar. ITIL Foundation v3 2011 qualification desirable. Microsoft certifications desirable, - provided by Dice AGILE, DEGREE, ITIL, MICROSOFT, ORACLE, QLIKVIEW