Account Manager

sugarman Health & Wellbeing
Yorkshire and the Humber
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
Job Summary:

To plan and carry out direct sales activities in the primary area of the NHS; departments and ward environment, so as to develop and increases sales of products manufactured & supplied by the Company. To represent the company and to establish and build long-term customer relationships. To provide all necessary reports and documentation as requested by the company to ensure visibility of the regional potential.

Principal Duties & Responsibilities:

- Maintain /develop existing and new customers through planned individual account support.
- Work and develop the regional territory plan with national sales manager to achieve the regional potential and sales targets.
- Generate and develop new opportunities, follow up quotes, samples & close new business.
- Ensure widespread networking and coverage of our literature through planned sales visits/appointments.
- To be accountable for the regional and capital pipelines, feeding back and or logging information to ensure all potential is centrally logged.
- This will ensure the business can support and deliver maximum potential from the opportunities in the region.
- Handle customer complaints efficiently and professionally, when required repair customer products- minor faults.
- Give full and precise feedback from the customers, business activities and/or products, including complaints, satisfaction, and product improvements.
- Report on all competitor's activities, pricing and /or strategies when identified.
- Record all customer details and sales activities via the company business systems (Excel, Outlook, CRM system) in line with the businesses expectation requirements.
- Attendance at Office, Exhibitions & Sales Meetings when requested Promote the company's brand name and any other products
- Conduct product demonstration and customer products training as and when required.
- Liaise with all internal departments when necessary or requested.
- Adhere to all procedures associated with the position.
- Undertakes other duties and provides support as and when required.
- Ensure all Health & Safety, policies & procedure are adhered to and enforced at all times.

General Duties & Responsibilities:


Avoid discriminatory behaviour & promote a non-discriminatory environment.

Ensure that you keep the rest of your team updated on new developments. Keep your supervisor/manager updated on appropriate aspects of your work.

Optimise communication at all levels of the company.

Health & Safety

Maintain awareness of workplace safety and use appropriate work methods & protective equipment.

Report any unsafe practices, hazards, near misses and accidents to your supervisor.

Comply with Health and Safety Regulations and Fire Policy.

Housekeeping & Organisation

Check, act upon and reply to e-mails, letters and other communications in an appropriate and timely manner.

Computer to be shut down at end of day to maintain security.

Work area to be kept clean, tidy & orderly. Sensitive documents to be filed away.


Procedures not being followed to be reported and/or dealt with promptly.


Participate in company training to improve your standards of performance.

Train others (product / procedure / process / quality) when required.


Complete work in an accurate and timely manner.

Inform your supervisor/manager of potential problems and ensure that problems are dealt with promptly.

Maintain all required records and reports in an accurate, timely, and complete manner.

Perform other work-related duties, as required.

Suggest areas of improvement and take corrective action as required

If you're interested in this position and would like more information, please don't hesitate to contact us

Sugarman Health is a recruitment agency who specialise in medical sales, marketing, and clinical positions. We work in numerous sectors including wound care, consumables, surgical, orthopaedics, cardiology, radiology, spine, neurology, patient monitoring, capital equipment, respiratory and more. If you are looking for opportunities in this sector, then we want to hear from you right away