Tech Support/ Junior DevOps Engineer

3P Learning
Bristol (City Centre)
Upwards of £30,000 per annum dependent on experience
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
Who are we? A global team of passionate, purposeful people who band together to inspire kids to love learning! We pride ourselves on our high-quality K-12 online educational products and our amazingly diverse workplace culture where people can truly be themselves.

Our flagship product Mathletics is trusted globally by millions of students and teachers - it’s all about making Maths fun for kids and drastically improving educational outcomes. 3P’s headquarters are in Sydney, with regional teams located in the Americas (Calgary HQ) and EMEA (Bristol HQ).

We are currently on the lookout for an experienced Technical Support Engineer with some Dev Ops experience and who can provide exceptional customer support. Based out of our Bristol Office you will be a part of a global team of Support professionals who ensures that our internal and external systems are always available to our 6M users.

Ideally you will have

2-3 Year’s experience in a tech support\dev ops roleExposure to Microsoft Azure (Virtual Machines, Scale Sets)Understanding of MySQL and replication.A good understanding of Networking protocols, Networking topology and design, Proxy servers, web filtering, Firewalls and ADSL based technologiesComfortable with Atlassian tools (Jira and Confluence)Experience supporting Microsoft and Linux systemsExperience administering and managing Office 365 and cloud based applicationsA comprehensive understanding of networks and TCP/IP related protocolsExcellent problem-solving skills; experience in troubleshooting and resolving issues
Ideally you will? be?

An energetic, enthusiastic self-starterPassionate about customer care and supportNaturally inquisitive and proactive and not afraid to “push the boundaries”A team player who leaves their ego at the door
This is a fantastic opportunity to join a global leader developing world-class products. Our team is committed to excellence through innovation, we equally value academic rigor and engaging experiences for students and teachers. Our core values - we believe in people, we think without borders, we never give up, and we love learning combine powerfully to help bring our purpose to life - to transform lives through a love of learning. We invite your interest in this role and look forward to hearing from you.

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