3rd Line Infrastructure Engineer - Contract - Northampton

Square One Resources
£350 per day
13 Nov 2017
15 Nov 2017
Contract Type
Full Time
3rd Line Infrastructure Engineer - Contract - Northampton

Square One are recruiting for an Infrastructure Engineer who can provide high level, 3rd line support across all areas of Infrastructure.

Essential skills:

Extensive experience in a senior operational support role (3rd line or equivalent) within a medium to large sized enterprise, including support of the following:

  • In-house and bespoke applications
  • Client and server Operating Systems
  • Enterprise infrastructure, networking and storage
  • Database infrastructure and administration
  • Security, encryption and Data Loss Prevention
  • Vulnerability and malware threat prevention
  • Infrastructure and application capacity, performance and availability monitoring
  • Clustering and High Availability
  • Backups and Disaster Recovery
  • Server and desktop virtualisation
  • Email, telephony and Unified Communications
  • Enterprise video content delivery
  • Data centre infrastructure
  • Strong experience working to ITIL practices
  • Detailed description:

    The role of a 3rd line IT engineer is to act as a technical lead in the support and provision of solid IT services, by doing so; improving reliability, availability, security and performance across the IT infrastructure and application landscape. A strong and broad ranging technical background is essential as this is a hands-on role with the requirement to support and deliver technical solutions throughout all stages of the ITIL service life cycle.

    As a senior technical escalation point for all IT support topics, excellent customer service and problem solving skills are vital in this role, with an ability to work at all levels of the support spectrum.

    The role requires the ability to deliver on both operational and project tasks, against deadlines and to Service Level Agreements. Flexibility is essential in terms of out of hours maintenance, changes and support, on a rota basis.

    Project management and business analyst experience is necessary, with a focus on innovation and delivering the highest levels of quality. The job holder is a key quality gatekeeper, ensuring that all support, changes and projects adhere to defined processes, architectural principles and industry best practice .

    In addition to being a senior technical escalation point, the role also requires the ability to support, develop and lead colleagues in a technical capacity. The job holder must also be able to work with 3rd parties, suppliers & customers, as solutions may require external input and co-ordination.

    3rd Line Infrastructure Engineer - Contract - Northampton

    This job was originally posted as www.cwjobs.co.uk/job/77509191