Customer Insights - Regular Insights Manager (Tableau)

Lloyds Banking Group
London (Greater)
£43353 - £60689 per annum + Benefits
12 Nov 2017
17 Nov 2017
Contract Type
Full Time

Our vision, put simply, is to become the best bank for customers.

As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK which gives us a responsibility to support the UK economy whilst putting customers at the heart of everything we do.

About Customer Insights

Customer Insights is a centre of excellence for analytics within Lloyds Banking Group. It delivers deep dive analytics, interaction measurement, statistical modelling, business intelligence and visualisations.

Customer Insights is at the core of LBG's strategy to become the Best Bank for Customers. Customer Insights is gaining value and recognition from our business and as such we're a growing team. We're following a clear set of principles which help promote a positive, collaborative and consistent culture across the teams making Customer Insights a great place to work.

The Role

We are looking for a Regular Insight Manager. The role can be based from London or Bristol. You will help drive bank strategy, derive customer journeys, as well as improving and developing bank propositions so we're looking for someone who is passionate about data/insight, storytelling and visualisation, has an aptitude for problem solving, and uses that approach to provide simple and effective solutions.

As a technical manager within our structure, you'd need to demonstrate a good degree of technical expertise as well as an ability to lead on delivering projects from start to end, while effectively balancing efforts across multiple priorities. We're looking for someone that can demonstrate core skills in Tableau self-service report development and report design / visualisation best practice. You must also be able to communicate effectively, have an eye for detail and demonstrate a restless curiosity. We are open to change and actively encourage innovative approaches to the way we do things.

More specifically, to be successful, you'd need to demonstrate extensive experience creating professional Tableau reports, have proven experience leading the implementation of innovative interactive insight solutions and have the ability to manipulate and source data (primarily through use of SQL coding). It would also be an advantage to have a good general knowledge / subject matter expertise of areas of the bank that Customer Insights supports (e.g. product knowledge, channels/digital, and payments behaviour).

How we will reward you:-

If this is the job for you, in addition to the salary range quoted, this role offers a company car (or allowance), life assurance, private medical care, share schemes and contributory pension contributions as well a total reward package that offers the option to choose an additional cash lump sum or pick from a wide range of benefits including childcare vouchers, holiday trading, matched learning fund, dental plan, retail vouchers and a range of discounted financial and protection products.

Interviews are likely to be held w/c 27th November 2017.