Data Centre Infrastructure Specialist

Sopra Steria Recruitment
London (Greater)
From £34,000 to £40,000 per annum
13 Nov 2017
15 Nov 2017
Contract Type
Full Time
An exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as a Data Centre Infrastructure Specialist in our Operations team.

A global ICT Services group consisting of several brands in 18 countries across Europe, Asia Pacific & Latin America with an extensive history that extends over 125 years. It has a complete portfolio of integrated ICT services for the large enterprise, SMB and public sector markets. This includes Workspace, Applications, Communication, Data Centre, Cloud, Consulting, Product and Managed Services.

We offer a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 90 countries. This is ranked number 3 globally according to Managed/Maintained End-user Devices with a total of 7.4M assets.

Team Purpose:

You will be part of an 8 person team working across two sites but based in one.You will be the key point of contact for any Data Centre requirements.This role is 24/7/365 to ensure that out of hour’s upgrades, modifications and physical work can be carried out in a timely manner.Your priorities will be driven by ServiceNow tickets which are raised by internal and external customers with clear SLA expectations surrounding these.


You will be working as part of a Cloud and Compute Team responsible for delivering world class quality level 2 support for internal and customer facing systems and ensure that successful completion of operational activities are achieved on the IT infrastructure.

Activiely engaged in monitoring systems and provides technical support within the environment to deliver and maintain operational services.

Conducts investigations into complex operational problems and makes proposals for improvement.

Carry out reviews of systems performance, assist specialists, systems engineers or service providers to plan details of amendments and upgrades to systems.

Be the goto person for 3rd party vendor engineers who come to site.

It will be vital to be able to work closely with Network, Virtualisation, Compute and Backup teams to provide a fully rounded level of support when troubleshooting and rolling out a new solution.


Take ownership of level 2 issues but also support level 3 issues through the lifecycle of each case as reported by the Service Desk;Identify, diagnose and troubleshoot problems to limit unscheduled product downtime;Provide timely feedback on progress in line with the process methodology;Manage incoming workload from multiple channels;Collaborate with the wider IT Infrastructure Team to resolve customer issues;Contribute to knowledge creation utilising and sharing technical documentation;Maintain issue management through Global Service Now;Implement change requests, upgrades and patches as required;Proactively manage and administer systems to ensure optimal performance and minimise downtime; andProduce, when required, clear and well-structured written documentation and communication.This is mainly a BAU role but there will be opportunities to be able to contribute to projects as they come alongTechnical Skills/Experience

3+ years IT Infrastructure and Operations experienceAbility to support in at least one of the following technical areas; VMware, Cisco Network Switches, Veeam, HP Virtual Connects and HP Blade technology, Veritas Cluster, Windows 2012/2003/2008, RedHat Linux Data Centre background is a mustBusiness process outsourcing (BPO), information management, publishing solutions industries and/or the public sector (advantageous)Technical background in IT platforms, specialising in one or more of databases, server and storage technology, networks, collaboration or other technologiesProven troubleshooting skillsA general understanding ofIT Service Delivery, especially Incident Management, Change Management, Config ManagementStrong communication and interpersonal skills with the ability to collaborate across multi-skilled teamsQualification/Certification requirements

  • Educated to a degree level or equivalent in a technical subject
  • Experience providing technical support
  • Experience in analysing and resolving technical issues
  • Knowledge of ITIL process

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