Marketing Administrator/ Customer Support - Clinical Diagnostics

Recruiter
Zenopa Ltd
Location
Thetford
Salary
£24k-£28k base salary plus benefits
Posted
13 Nov 2017
Closes
15 Nov 2017
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time
A great opportunity for a life sciences or biomedical sciences graduate with post-degree experience working in an office-based environment or laboratory, keen to move into a scientific marketing administrator position!

PRODUCTS: Assays, kits and instrumentation for autoimmune and clinical chemistry diagnostics
CUSTOMERS: NHS and private hospital laboratories
Role is office-based in Cambridgeshire, just north of Cambridge.

Role Responsibilities:
Provide marketing support for the UK and Export sales teams and customers via up to date approved marketing and sales materials.
To provide administrative support for the UK Sales Team.
In collaboration with the Product Specialist develop and co-ordinate marketing campaigns and sales initiatives, primarily in the UK but also with the company's export partners.
Generate, qualify and value leads from targeted marketing campaigns either electronic or otherwise, to pass on to the sales team.
Organise, plan and co-ordinate the company's attendance at meetings, conferences and exhibitions.
Ensure that information communicated to current and potential customers is correct and accurate via maintaining and updating of the company website.
Maintain a record of service contracts for all systems loaned or sold ensuring that they are current and that the servicing is carried out to schedule, to do the same for all in house equipment. As part of this data base also track all equipment loaned out into the field.
Ensure that any customer complaints are handled according to company guidelines and that customers are kept informed with regard to progress and outcome.
Receive sales team expense claims and fuel card reports before submission to accounts for checking and payment.
Responsible for the administration associated with the field sales team's cars, laptops and telephones.
Assist with the forecasting of all products both internally manufactured and externally sourced.
Cover switchboard duties Monday to Friday afternoons and provide holiday cover.

PERSON SPECIFICATION:
Life Science degree or equivalent and an understanding of the diagnostics industry

Experience working in a customer-focused role is preferable.
An understanding of web site design would be beneficial to assist with the editing and updating of the company's existing website.
Working knowledge of Microsoft Office applications
Ability to demonstrate an organised and disciplined approach with regard to the establishment, use and updating of in house systems.