2nd Line Helpdesk Analyst

Spectrum IT
West End
28000 per annum + Benefits and Training
13 Nov 2017
12 Dec 2017
Contract Type
Full Time
A growing managed service provider based in Southampton are looking for a 2nd Line Helpdesk Analyst to join their growing team. This is a great opportunity to join an expanding company and gain exposure to a range of different technologies across a varied client base. The helpdesk is a dynamic team providing support to a wide range of businesses from 5 - 750 users. The company offer training, certifications and there is room for progression within the company. As 2nd Line Helpdesk Analyst you will be responsible for the following tasks: Troubleshooting desktop, server and network problems Diagnose and solve hardware/software Incidents/problems Incident and problem management Provide exceptional service to customers and company staff Provide solution(s)/work around(s) to incidents and Problems Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Prioritising and managing several open cases and mini projects at one time Liaise with 3rd parties to resolve issues with other software Review of services, application delivery, patching and Anti-Virus Work with a variety of business and technical teams to enhance service Systems monitoring Supporting users on both hardware and Software applications Administer backups and restores Performance monitoring The successful 2nd Line Helpdesk Analyst will have a very high level of customer service experience and past experience working in a helpdesk environment. As 2nd Line Helpdesk Analyst you will be working with the following technologies: Active Directory administration Windows Server 2008 - 2016 administration Exchange Server administration Windows 7-10 end user and software support Exposure to VMware ESXi administration would be advantageous The role of 2nd Line Helpdesk Analyst is paying up to 28,000 depending on experience plus pension, training, free parking and staff social events. To apply for this role please send your CV to LucyGarrett@Spectrumit.co.uk or call Lucy on 02380 765285 - provided by Dice ACTIVE DIRECTORY, ESXI, PROBLEM MANAGEMENT, SLA, WINDOWS, WINDOWS 7, WINDOWS SERVER