Digital Service Delivery Manager - Govt, Online, GDS, Agile,

People Source
United Kingdom
450 - 475 per day
13 Nov 2017
18 Nov 2017
Contract Type
Full Time
Service Delivery/Government or Financial Services / GDS/ Online Digital/Agile/ K2 Workflow/ Fidelity ACBS/ Salesforce / Up to 475 a day /OUTSIDE OF IR35 6 months + contract / London / OUTSIDE OF IR35 A fantastic opportunity has arisen for an IT Business Analyst to workon my client's high profile project. You will be responsible fordefining the model and requirements including defining and drafting thegovernance, process definitions, data management informationrequirements You will ensure the service is aligned to the GDS Service Standards.Implementation of a Salesforce Support module and the operating modelwill also be required to be undertaken. Essential skills and experience * Experience of design of online digital service delivery operatingmodels, most particularly in Financial Institutions/Government * Experience of implementation of online digital service deliveryoperating models, most particularly in Financial Institutions/Government * Experience of building services aligned to GDS Service Standards * Experience of managing digital services aligned to GDS Service Standards * Designing and implementing a Customer Support system * Experience of working on large/complex projects and programmes * Experience in using Agile methodology * Strong understanding of the importance of User needs * Experience of interacting with stakeholders at different levels,including delivering written communications on detailed and complexsubject matter * Have an understanding of assisted digital and accessibility withinservice management Desirable skills * Experience of K2 workflow * Knowledge of Fidelity ACBS * Experience of Salesforce * Experience of taking services through Service Assessments The role requires an CTC Security check so please familiarise yourselfwith the process before applying This is an urgent requirement so please contact me ASAP at People Source Consulting Ltd is acting as an Employment Business inrelation to this vacancy. People Source specialise in technology recruitment across niche marketsincluding Information Technology, Digital TV, Digital Marketing, Projectand Programme Management, SAP, Digital and Consumer Electronics, AirTraffic Management, Management Consultancy, Business Intelligence,Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil& Gas. - provided by Dice AGILE, DATA MANAGEMENT, PROGRAMME MANAGEMENT, SALESFORCE, SAP, SERVICE DELIVERY, SERVICE MANAGEMENT, WORKFLOW