Senior Complaints Specialist

Recruiter
MERJE
Location
Cheshire
Salary
£30,000 - £32,000
Posted
13 Nov 2017
Closes
18 Nov 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Our client is a leading business who are currently recruiting for a Senior Compliance Officer. The role is responsible for taking a leading role in investigation and resolving customer related complaints.

Key Responsibilities:

  • To take a lead role in being responsible for investigation, resolution and reporting of all customer related complaints.
  • Conducting periodic file reviews of complaint cases prepared by a team of compliance assessors.
  • To be a main point of contact for customer complaints, liaising with operational colleagues ensuring that customers are kept fully informed of progress at all times.
  • To ensure all policies and procedures relating to customer complaints are followed and adhered to.
  • Ensure that all written communication is to a professional high standard.
  • Working closely with internal departments, providing feedback to improve the claim process and the customer journey.

Key Requirements-

  • Experience working in a relevant environment i.e claim management/financial services
  • Strong knowledge of regulatory requirements
  • High level of accuracy and attention to detail
  • Effective communicator