Claims Validation Team Manager

£27000 per annum
12 Nov 2017
17 Nov 2017
Contract Type
Full Time

Claims Validation Team Manager

Salary up to £27,000 pa

Our client is an independently owned Motorcycle Insurance Broker based over three sites in Northamptonshire.

Established in 1975, they have now grown into the UK's Number One provider of motorcycle insurance, with over 300 people supplying technical expertise and an excellent customer experience for riders across the country.

As well as the best insurance deals in the market, they have the best team of people in the profession also offering scholarships and career development opportunities for all.

Reporting to the Claims Service Manager, you will manage the Claims Validation Team, ensuring first party claims are validated proactively to optimise spend and achieve high levels of satisfaction for the insured and the Company.

You will ensure claims are handled in the correct manner in line with legislation and best practice, detecting misrepresentation & fraud and ensuring policy conditions have been adhered to.

Main duties will include:

  • Ensure team are proactively managing first party claims to the point of Validation in a timely and cost effective manner.
  • Reviewing evidence and making decisions
  • Referring claims of concern to the Claims Service Manager
  • Ensure the use of cognitive interview techniques to identify misrepresentation and fraud
  • Manage off-shore colleagues to ensure that relevant evidence from clients, witnesses and other parties in support of claims validation is collected
  • Review potentially fraudulent claims and ensure your people take appropriate steps to investigate
  • Support decisions on claims that are misrepresented
  • Issue written & templated correspondence to customers communicating any underwriting decisions arising from claims validation investigations
  • Ensure the recording of claims indemnity savings are accurately recorded against claim files and reflected accurately in reporting

You will need have:

  • Motivational skills
  • Simple and relevant two-way communication
  • Decision making
  • Attention to detail
  • Organisational skills
  • Ability to prioritise
  • Time management

We look forward receiving your CV.