Technical Service Desk Team Leader

Recruiter
Lord Search & Selection
Location
Birmingham
Salary
£30000 - £40000 per annum + Benefits
Posted
12 Nov 2017
Closes
17 Nov 2017
Contract Type
Permanent
Hours
Full Time

To £40,000pa & Benefits
Software House
Central Birmingham


The Role

Our client is looking to appoint a high calibre Technical Service Desk Team Leader to manage a small team and help with an array of changes currently happening within the support desk. Providing a range of software products to clients based both in the UK and abroad, there will be many challenges that will need to be overcome, essential in a company that is continually growing and changing.

You will need to be able to:

  • Championing delivery quality and ITIL process within the team, driving internal change initiatives via Continual Service Improvement methodologies
  • SLA management, ensuring response/resolution of issues is achieved within agreed times and negotiating new agreements with clients based on changing business needs
  • Taking a proactive approach to client support, dealing with potential issues before they happen
  • Contributing to and managing work streams to implement service improvement and transformation goals
  • Define and implement improvements to existing 'ways of working' procedures - such as Major Incident Management and IT Communication


The Person

An experienced Technical Service Desk Team Leader, an excellent communicator who excels at delivering a quality service is required. You will have the responsibility for the team and making sure that the business continually provides a professional service to the end client.

You will need experience of:

  • Windows Server and Exchange and the whole Microsoft stack
  • A very strong knowledge of SQL Server and SSRS as well as SQL querying
  • A strong background with ITIL frameworks
  • Team Leading small teams


The Company

Our client is a market leading provider of software solutions for a portfolio of national and international public and private sector companies.

Keen to capitalise on tremendous new business opportunities, they are looking to appoint a high calibre Technical Service Desk Team Leader to join their winning team.


How to Apply

If this sounds like you, then please attach your CV quoting your current remuneration details quoting reference number 370846.