An opportunity has opened up for a driven and customer focused individual to join our team at Chelmsford Land Rover as a Service Advisor. The successful candidates will provide a first class customer experience as well as implementing our core values. Here at JLR we pride ourselves on our reputation for delivering the highest quality of service to all of our customers, and with ambitious plans for the future; we are looking for people who are passionate, driven and responsible to join our team.
Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
Advising on technical queries or issues
Booking vehicles into the department for work to be carried out
Informing customers of the progress of their vehicle.
Cross selling customer repairs and parts
The ideal candidate will have Service Advisor experience from within the Automotive trade
The ability to work independently in a busy, pressurised environment is essential
Customer focus, relationship maintenance and communication skills are of paramount importance in this role
Technical skills and experience are essential
In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.