Service Advisor

Recruiter
Lookers
Location
Chelmsford
Posted
12 Nov 2017
Closes
17 Nov 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

An opportunity has opened up for a driven and customer focused individual to join our team at Chelmsford Land Rover as a Service Advisor. The successful candidates will provide a first class customer experience as well as implementing our core values. Here at JLR we pride ourselves on our reputation for delivering the highest quality of service to all of our customers, and with ambitious plans for the future; we are looking for people who are passionate, driven and responsible to join our team.

The Role

Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department

Advising on technical queries or issues

Booking vehicles into the department for work to be carried out

Informing customers of the progress of their vehicle.

Cross selling customer repairs and parts

The Person

The ideal candidate will have Service Advisor experience from within the Automotive trade

The ability to work independently in a busy, pressurised environment is essential

Customer focus, relationship maintenance and communication skills are of paramount importance in this role

Technical skills and experience are essential

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.