Implementation Engineer

IT Lab
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
Company Background
IT Lab is a leading technology and managed services provider in the UK, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world. The award-winning company provides a range of services including 24/7 support, cloud services, ERP software implementation, technology transformation and change projects, strategic consulting and analytics.
We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence we call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work. Following the completion of a significant equity investment in June 2016, our strategy is to continue to deliver significant growth, both organically and through acquisition, evolving our proposition and positioning to reach a broader target audience.We are looking for an experienced Implementation Engineer to join our dynamic and fast growing Project management team, working from our Manchester Office.
The Role
The key deliverables of an Implementation Engineer are to provide technical delivery of Infrastructure projects to the IT Lab client base and to also (as required) provide technical support and guidance to end user and colleagues. The implementation team which this role forms part of, is also an advisory and escalation function and will be called upon to assist with project scoping, client onboarding (technical audits), third line support tickets and client documentation.
The engineer must possess excellent verbal communication skills in addition to exceptional attention to detail and excellent written and technical documentation skills.
Duties and responsibilities will include (but are not limited to):Working under the guidance of the Project Management Office (PMO), be responsible for the delivery, or part delivery of Infrastructure related projects as per customer requirements.
Responsible for ensuring successful delivery, sign off and hand over to support services post project.
Ensuring all documentation and network diagrams are accurately completed\updated\created including the maintaining of asset information and configurations
Allocating and logging time to tasks and projects in an accurate and detailed manner
Take ownership of allocated projects and professionally manage them through to resolution\conclusion
Manage incidents, problems and changes through ticket management system as required
Implement, troubleshoot, maintain and support a wide range of systems (incl. but not limited to):

Networking : Routers, Switches, Firewalls, Wireless: Fortigate, Draytek, Sonicwall, Juniper, Cisco, MerakiServer hardware: Dell and HP predominantly and making use of DRAC and iLO out of bands management cards.Server OS: Server 2008, 2012 & 2016. We support some Linux server and Apple server operating systems.Workstation Hardware and software: We support all desktop operating systems as well as workstation hardware.In addition, all versions of Exchange, Mimecast spam filtering, office 365 and all virtualized infrastructure such as Hyper-V, vmwareOffice 365Cloud technologies (Azure plus own Cloud platform)Contribute fully as an active team member and ensure personal and team objectives are achieved
Undertake other tasks as assigned by management that may not necessarily be implementation or Project centric
Ability to document infrastructure related
Act as a role model and mentor to younger, less senior IT Lab colleagues

Location and environment

This role will be based in Manchester; however, you will work amongst a team split across our Cape Town and London offices.
Our culture is non-hierarchical and one which stems from a work hard, but have fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form. We’re proud of our employee engagement and have successfully been listed in the Sunday Times “Best Companies to Work for” for six years and with our group companies, 11 of the last 13 years.
We’re also pleased with our number 80 ranking in the Sunday Times Tech Track 100 which tracks the fastest growing technology companies in the UK.

Required skills and capabilities
The ideal candidate will have/be:Have attained or are currently working towards at least 2 relevant accreditations (CCNA, CCNP, CSSP or similar)
Demonstrate good implementation skills and knowledge in the following: Routers, Firewalls, Switches, Internet connectivity, LAN/WAN deployment, Unified comms, IP telephony.
Solid previous working experience in a relevant role
Flexibility to work weekends and other out of hours duties as required
Excellent trouble shooting skills
Extensive knowledge and working experience within an IT environment and familiarity with common OS and platforms
Ability to interpret infrastructure requirements

The Package
Package dependent on experience
Beautiful offices located in Manchester – 4 miles for the city centre
22 days’ annual leave
Continual professional development plans
Excellent benefits such as a free onsite gym breakfasts and loads of social activities!
Working hours of 37.5-40 hours per week, between 8am - 6pm (Monday – Friday, excluding local holidays).

Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
IT Lab is an equal opportunities employer and is committed to attracting and retaining the best talent.
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