Customer Technical Support Representative

Delta Consultants
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
Customer Technical Support Representative - Hertfordshire - Diagnostics - £SalNeg

My client, a highly respected market leader within Life Science and Clinical Diagnostic industry are looking for an experienced Technical Customer Service Representative based in Hertfordshire to join their existing team.

The main purpose of this role would be to provide first line technical support to customers, primarily on the Clinical Diagnostics side of the business.

Day to day responsibilities will consist of, but not limited to:

* Identify and resolve technical problems on the company's product line

* Document, track, and monitor cases on a daily basis

* Escalate cases that require 2nd level support

You must have a degree in Biomedical, Biochemistry or similar. Preferably with a Clinical focus in the academic degree.

Experience within customer service, working in a compliant and regulated environment and quality control would be advantageous as would experience with HPLC, Chromatography, Serology and other diagnostics techniques.

To apply for this position please send your CV to Email address removed

Delta Consultants Ltd is acting as an Employment Agency in relation to this vacancy.