1st Line Network Engineer
1st Line Network Engineer
Salary: £18,000 - £22,000
Hours: Monday-Friday 09:00-17:30
As a company, Exponential-e are constantly striving for world class status by challenging the status quo to deliver competitive advantage. Exponential-e is an organisation that continually invests in technology, people and training. We are driven by people that want to learn, build a career path and achieve.
Your new role
As a 1st Line Network Engineer, you will undertake a fast-paced, technical role on a steep learning curve. It will be your responsibility to provide networking support, and excellent customer service to our clients.
- Use the ticketing system to log customer enquiries
- Proactively monitor for traps and alarms via our network monitoring tools
- Troubleshooting and resolving networking faults in adherence to SLAs
- Escalation of faults/outages in accordance with Exponential-e procedures
What you’ll need to succeedExponential-e’s customers are at the heart of its operations, and you will need to have a strong understanding of networking fundamentals, along with customer service skills and a keen attention to detail. There should be a passion for all things networking and connectivity.
What’s In It for You?
- Development and progression opportunities into senior positions
- Access to a wide range of learning materials and courses
- Operate on a steep learning curve
- Learn and work with some of the most talented engineers in the industry
- A versatile day-to-day, working with various customers and technologies
- Work at the forefront of technology as we look to explore Software Defined Networking
- Comprehensive benefits scheme (25 days holiday, season ticket loans, local gym discount, vitality health cover)
- Feel consistently supported in your role and development for the future
About Exponential-EMission Statement"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Exponential-e is a British cloud and connectivity pioneer with a difference. Its cloud services do not traverse the public Internet. Instead, they reside (logically) on a customer's LAN, on the clean side of the firewall so security and privacy concerns are negated. Exponential-e wholly owns a super-fast 100 Gigabit Ethernet Layer 2 VPLS Network that guarantees a superior level of resilience, reliability and performance. Exponential-e also integrates with third party providers and bespoke applications for both the Enterprise and SMEs with an end-to-end SLA.
That’s why it’s trusted by over 2,800 customers, boasts 96% customer reference-ability, features in the London Stock Exchange's Top 1000 Companies to Inspire Britain, and is included in Investec’s Top 100 fastest growing UK Mid-Market companies.‘Your Cloud is only as good as your network’
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We look forward to hearing from you!
This job was originally posted as www.cwjobs.co.uk/job/77377460