1st Line Network Engineer

Exponential e Limited
London (Greater)
From £18,000 to £22,000 per annum
13 Nov 2017
16 Nov 2017
Contract Type
Full Time

1st Line Network Engineer

Salary: £18,000 - £22,000
Location: Aldgate
Hours: Monday-Friday 09:00-17:30

As a company, Exponential-e are constantly striving for world class status by challenging the status quo to deliver competitive advantage.

Exponential-e is an organisation that continually invests in technology, people and training. We are driven by people that want to learn, build a career path and achieve.

Your new role

As a 1st Line Network Engineer, you will undertake a fast-paced, technical role on a steep learning curve. It will be your responsibility to provide networking support, and excellent customer service to our clients.

Key Responsibilities

  • Use the ticketing system to log customer enquiries
  • Proactively monitor for traps and alarms via our network monitoring tools
  • Troubleshooting and resolving networking faults in adherence to SLAs
  • Escalation of faults/outages in accordance with Exponential-e procedures

What you’ll need to succeed

Exponential-e’s customers are at the heart of its operations, and you will need to have a strong understanding of networking fundamentals, along with customer service skills and a keen attention to detail. There should be a passion for all things networking and connectivity.

Key Skills

  • Passion for working within the networking field, with a determination to progress and develop
  • ·Ability to handle customer queries over the phone in a polite and professional way.Strong understanding of networking fundamentals (routing, switching, TCP/IP, DNS)Understanding of routing and redundancy protocols (BGP, OSPF, VRRP, HSPR)Ideally, you will possess an industry standard certification (CCNA, JNCIA) or a relevant degree.

    What’s In It for You?

    • Development and progression opportunities into senior positions
    • Access to a wide range of learning materials and courses
    • Operate on a steep learning curve
    • Learn and work with some of the most talented engineers in the industry
    • A versatile day-to-day, working with various customers and technologies
    • Work at the forefront of technology as we look to explore Software Defined Networking
    • Comprehensive benefits scheme (25 days holiday, season ticket loans, local gym discount, vitality health cover)
    • Feel consistently supported in your role and development for the future

    About Exponential-E

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Exponential-e is a British cloud and connectivity pioneer with a difference. Its cloud services do not traverse the public Internet. Instead, they reside (logically) on a customer's LAN, on the clean side of the firewall so security and privacy concerns are negated. Exponential-e wholly owns a super-fast 100 Gigabit Ethernet Layer 2 VPLS Network that guarantees a superior level of resilience, reliability and performance. Exponential-e also integrates with third party providers and bespoke applications for both the Enterprise and SMEs with an end-to-end SLA.

    That’s why it’s trusted by over 2,800 customers, boasts 96% customer reference-ability, features in the London Stock Exchange's Top 1000 Companies to Inspire Britain, and is included in Investec’s Top 100 fastest growing UK Mid-Market companies.

    ‘Your Cloud is only as good as your network’

    What you need to do now

    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We look forward to hearing from you!

    This job was originally posted as www.cwjobs.co.uk/job/77377460