Service Delivery Manager
Company BackgroundIT Lab is a leading technology and managed services provider in the UK, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world. The award-winning company provides a range of services including 24/7 support, cloud services, ERP software implementation, technology transformation and change projects, strategic consulting and analytics. We are a dynamic and fast growing company that truly values and is reliant upon our people, our culture and our commitment to excellence we call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work. Following the completion of a significant equity investment in June 2016, our strategy is to continue to deliver significant growth, both organically and through acquisition, evolving our proposition and positioning to reach a broader target audience.The RoleAs a Service Delivery Manager within our Support Services team, you will be responsible for managing the day-to-day relationship with one of our key clients to ensure a high level of service is consistently delivered, working with internal account management team. This role is intended to grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives continuously.Duties and Responsibilities:Client Relations and Service Development:
Location and environment
This role will be based in Farringdon in London, however you will work amongst a team split across our Manchester and London offices. Our culture is non-hierarchical and one which stems from a work hard, but have fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather
than form. We’re proud of our employee engagement and have successfully been listed in the Sunday Times “Best Companies to Work for” for six years and with our group companies, 11 of the last 12 years.
We’re also pleased with our number 80 ranking in the Sunday Times Tech Track 100 which tracks the fastest growing technology companies in the UK.
If you think you are a results oriented, positive, strategic thinker as well as tactical practitioner, then the Lab is the place for you..Background, Experience and SkillsThis role would be ideal for an ambitious and experienced Service Delivery Manager within the technology services sector who is seeking a new and exciting challenge within a forward leaning technology company and is willing to participate in an exciting journey.The successful candidate should have:
This job was originally posted as www.cwjobs.co.uk/job/77400391