Application Support Technical Leads, 24x7 (Open Banking/PSD2)

Lloyds Banking Group
London (Greater)
£56358 - £62620 per annum + Exc.Bens.
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

Lloyds Banking Group is the largest provider of digital banking products in the UK, with over 11 million active online customers and nearly 6 million active mobile banking customers.

Digital banking is key in our strategy to become the best bank for customers.
Assured, driven and vigilant Application Support Technical Leads are required to provide technical direction and mentorship to our dedicated UNIX & Java teams who support and administer our 24/7 business critical, digital platforms.

As we work to Open Banking/PSD2, your expertise of hands on support of enterprise applications using J2E/web development technologies (Java, JavaScript, Node.js, HTML5, etc.) will allow you to prioritise technical issues, own & drive resolutions when incidents occur.

Key responsibilities:
* Managing the day-to-day service for Open Banking ensuring compliance with SLAs, timeliness, quality of information, escalation and notification as appropriate;
* Pro-actively monitor the Production environment, respond to alerts raised through monitoring applications and mitigate any customer impact;
* Flagging the major incidents to Digital Technical Recovery Managers (TRM) as soon as possible and ensuring they are kept abreast of major developments in a timely fashion;
* Track resolution of Production defects with the development teams;
* Building a knowledge management database by documenting and maintaining existing documentation of repeated activities and recurring issues;
* Own the development and maintenance of operational documentation;
* Driving Process improvement across Service Management;
* Developing monitoring application and alerts

You'll also possess the technical knowledge and foresight that will help us improve our long-term platform-level development and future support releases.

This will require strong communication, influencing skills and a pragmatic approach, as you will articulate the technical to junior colleagues and represent the platform on occasions.

What we look for:
Essential skills:
* Understanding of the ITIL framework, ideally certified to Foundation level;
* A "can-do" attitude, capability of making 'Customer First' Service-oriented prioritisation decisions and ability to effectively work with multi-disciplinary, internal and external distributed teams;
* Passion in coaching and mentoring a small team to achieve their individual and collective targets;
* Proactive approach to identify service improvements and automation;
* Excellent team working, verbal and written communication skills;
* Team player who shows initiative, attention to detail, logical reasoning, problem solving and analytical skills.

Technically, we feel these roles would best suit those with the ability to understand and/or write code in HTML5, Javascript, C++, UNIX/Linux shell scripting language, Oracle SQL and PL/SQL.

You'll also bring experience of solving complex issues with internet applications and ideally NodeJS based micro services, while also leading the team in a high pressure environment.

Offshore team lead experience and working appreciation of service management software such as BMC Remedy would be a great advantage.

Applications are also welcome from those with ITIL certification, v3.

Due to the 24x7 nature of our Digital services you will be required to work on a 12 hour shifts with 4/5-day/night ON and 4/5 day/night OFF shift pattern throughout the year.

This covers 7.30 to 7.30 day or night shifts and works out as 14 days/night ON and 14 day/nights OFF in 28 day cycle. In recognition of this a shift allowance will be paid.

Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

In return, we'll recognise and reward your performance. As well as an award-winning benefits package, you'll also have our full support, training and opportunities for personal and professional development.

Together we make it possible.
This job was originally posted as