Clinical Research Operations Manager

Recruiter
Synexus Limited
Location
Reading
Posted
13 Nov 2017
Closes
16 Nov 2017
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time
Introduction

Synexus has a global network of 26 Dedicated Research Centres (DRCs) Via these DRCs Synexus provides a pioneering recruitment solution to the
clinical trials industry providing top quality data to its clients from pharma,
biotechs and CROs. Synexus has considerable experience and currently over 14,000 participants are engaged in clinical trials.

Synexus undertakes clinical trials across a wide variety of therapy areas and across phases II - IV for the worlds leading pharma, biotech and CROs.

The Role

Purpose of the role

- To provide overall leadership, accountability and responsibility for the efficiency, quality and performance of a Synexus centre
- To ensure delivery of centre profit and loss targets
- To ensure the delivery of contracted services within budget levels
- To ensure that customer service delights customers and delivers to and where possible exceeds customers' expectations
- To ensure that there is a safe and compliant working environment and standard operating procedures are adhered to

Role Responsibilities

- Measuring performance against agreed centre KPIs
- Maximise centre growth opportunities by utilising available capacity / resource
- Resource planning, forecasting and management to ensure all business requirements are deliverable through available resources and plans to reset as required
- Provide contingency Operation support to allow business continuity and performance levels to continue
- Manage and coach direct reports to achieve monthly targets
- Manage and control costs within agreed budgets and authorisation levels through centre management structure
- Driving centre best practice to achieve profitability / contribution
- Manage the financial performance / resource, equipment and facilities of the centre
- Lead, motivate, empower and inspire centre team
- Recruit and support new team members following agreed company approach and ensure they are inducted effectively/follow process
- Manage under-performance proactively in line with company policy
- Monitor centre team progress against individual targets at planned intervals and give constructive feedback (regular reviews)
- Drive compliance with Synexus and Sponsor quality objectives ensuring effective and efficient best practice processes, procedures and documentation to aid delivery and meet customer requirements.
- Ensure excellent customer service as per UK Operational SLAs
- Develop and maintain relationships with key contacts in their areas remit (e.g. CRA, internal & external customers)
- Ensure compliance with company quality framework, regulatory (GCP) legislation, guidelines and international standards (Global/Local COPS & SOPS)
- Ensure safe and efficient working environment
- Ensure facilities are operational and user friendly
- Ensure facilities are legally compliant

Alternative Job Titles: New Business Manager, Operational Manager, Clinic Manager, Centre Manager, Patient Director, Service Delivery Manager, Business Development Manager, Healthcare Manager, Clinical Trial Manager, Business Support Manager, Support Services Manager, Clinical Services Operations Manager, General Manager

The Person

The ideal candidate will have excellent knowledge of our industry and a sound network within it.

You will have experience of managing complex teams and developing and engaging them in business growth.

You will be business minded and understand the fundamentals of business and optimising success.

Package Description

Synexus has a great team of professional, smart and energetic people. We focus on continued professional development, engaging and supporting the team within in order to reach the common goals of the business. We also offer a competitive benefits package consisting of, but not limited to, 25 days annual leave, Life Assurance, Private Health Insurance*, a Target Bonus Scheme, Childcare Vouchers, a Healthcare Cash Plan, an Employees Assistance programme and a high street discount scheme.

* Dependent on role

About The Company

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