Support Team Leader

The Access Group
13 Nov 2017
15 Nov 2017
Contract Type
Full Time
The role You will work closely with the Heads of Support, Managers and TeamLeaders, plus support staff to improve the effectiveness and performanceof the Support Team. By focusing on timely responses and management ofall contact with our colleagues and customers, you will help the SupportTeam maintain the highest level of customer service, bringing theCompany Vision to all our customers. You will manage the Support Analysts within your Team with theassistance of your line manager as when required. This will includeresponding to questions and queries to help them resolve customerissues; you will help develop their technical and customer serviceskills by personally coaching them or allocating the correct technicalresource to coach, so that they continually learn from new experiences.You will conduct monthly one to one's with all members of your Team andannual reviews. Identify individuals who require additional help, or whoare excelling in their role; keeping them motivated and providingassistance will be key to success. Skills and Experience: Experience of managing a Team Experience of MS SQL Server scripting and the delivery of data fixes Customer service aptitude Problem solving abilities A passion for IT Strong initiative A determined attitude Whats in for me? Competitive salary Excellent career opportunities Flexible benefits and retail discounts Discounted gym membership Quarterly Company Get Together's and Annual Social Events Fantastic working environment The Company Over the last 3 years we have grown from 380 employees to now currentlyjust over 1250 through both organic and acquired growth. Access have a2020 vision to double the size of the company, which will create hugeopportunity for employees and see us gain even more market share. At themoment we have over 10,000 customers who use our range of software andservices including ERP, finance, HR, Payroll, CRM, warehousing, businessintelligence, professional services automation and manufacturing. If this opportunity interests you, please apply. - provided by Dice CRM, ERP, SAP CRM, SQL, SQL SERVER