LondonWe are looking for a Database Manager to manage and take responsibility for our Database Import & Integrity team, where you will ensure the highest levels of accuracy and integrity of data imports.At Save the Children we have ambitious growth targets and fundamental to this is our use of data throughout the organisation to help us deliver a best in class experience for supporters, utilising market-leading technologies, incorporating exciting new digital datasets, and all framed within a suite of ground-breaking CRM strategies. This is a key role in the CRM Operations directorate. Our database underpins annual fundraising targets of over £130m. In this role you will have the opportunity to utilise and develop your database and data management skills to progress and improve the operational performance of the database team. Some of the core responsibilities include:
- Responsible for managing the supporter CRM system (CAREng) ensuring data files received from third party agencies and websites are loaded to schedule with the highest levels of accuracy and integrityLead, motivate and develop a team of at up to 6 members to deliver against SLA’s, ensuring they are trained and developed appropriately to deliver against objectives using Save the Children’s competencies in all they doDevelop a culture of proactive advising and support by the Database Import & Integrity team for Fundraisers, Campaigners and 3rd Party agencies, to ensure business rules, data quality requirements, legislative and regulatory requirements are fully understood and adhered toLead in the monitoring and maintenance of the integrity of the CRM database ensuring all data imported onto it is accurate, current, consistent and timely.
- Excellent people management skills, developing individuals and motivating staff.Excellent relationship-building skills, in order to maximise the value we receive from internal and external suppliersExperience of optimising data service levels within other data teams, e.g. optimising processes, improving SLAs, improving Quality Assurance proceduresProven expertise using a variety of database technologies (ideally CAREng, Talend, Access).Very strong problem-solving skills in order to quickly identify root causes of issues seen within our data universe, whether related to data, technology or process.
At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.
Our mission is to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. If you share our mission, are passionate about making it happen and strongly believe you can contribute then join us and we'll give you every opportunity to succeed. We look forward to hearing from you.
To apply please click on the 'Apply' button.
Closing date: 15th November 2017
This job was originally posted as www.cwjobs.co.uk/job/77390431