Multi-Track Technical Supervisor & Auditor

Keoghs Solicitors
13 Nov 2017
22 Dec 2017
Contract Type
Full Time

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

The technical supervisor will provide support to the complex credit hire unit. They will work directly with the business unit director and technical director. The technical supervisor will be responsible for the supervision, mentoring and coaching of individual complex credit hire fee earners. They will be responsible to drive policies and strategies to support the technical progression of fee earners and help to achieve technical excellence within the complex credit hire unit in line with client's SLA's.

Key Accountabilities

• Supervise up to 6 complex credit hire fee earners in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
• Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise
• Assist with pre audit assessments of all files chosen for external client audits and internal audits for complex credit hire as and when needed
• Identify any training requirements and to feedback to the appropriate team leader & technical director
• Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal
• Responsibility to develop all new starters to achieve their first financial authority within 6 months of joining Keoghs
• Manage individual fee earners on a performance improvement plan when relating to technical issues
• Consistently achieve against personal targets and objectives, set by the business unit director and technical director

Essential Skills and Attributes

Experience of handling Multi Track work is essential
Credit hire experience either defendant or claimant
Previous experience of handling own Credit Hire caseload
Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines
Excellent listening and verbal communication skills
Ability to anticipate problems and identify solutions

Personal Injury experience
Experience in a supervisory role

What You Can Expect From Us

•A learning culture with employee development at the heart of the people development pathway
•Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard
Standard 35 hour week plus the option to work from home –
We'd like to take this opportunity to thank you for interest in this position and in our organisation

Strictly no agencies please